Team Leader: Call Centre

Capitec Bank Ltd.; Johannesburg; On-site; ZAR 400,000 - 600,000; Full time

Job summary

Capitec Bank is seeking an energetic, self-motivated Call Centre Manager in Johannesburg to oversee a dedicated team that ensures exceptional service. The ideal candidate will have strong banking knowledge, leadership experience, and the ability to implement efficient processes in a fast-paced environment.

Qualifications

• 2-3 years Call Centre experience with leadership or oversight experience.
• 2 years Banking experience.
• Knowledge of banking products related to accounts and credit cards.

Responsibilities

• Manage the 24-hour Call Centre ensuring high-quality service.
• Lead and train a skilled team of Call Centre Agents.

Skills

Effective communication skills

Computer literacy

Planning, organizing, and coordination skills

Leadership skills

Interpersonal and relationship management skills

Education

Grade 12 National Certificate / Vocational

Bachelor's Degree in Commerce or Psychology

Job description

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what this job is about and complete a short assessment, please click here!

2. Once you have completed the above, finalize your application by clicking apply below.

Responsibilities

• Manage the 24-hour Call Centre to ensure high-quality service is provided to clients by a highly skilled and trained team of Call Centre Agents operating within an efficient environment, according to approved, up-to-date, well-documented processes and procedures.

Experience

Minimum:

• 2-3 years Call Centre experience with leadership or oversight experience
• 2 years Banking experience
• Knowledge of banking products related to all types of accounts, credit cards, and electronic banking products
• People management practices and principles

Ideal:

• Experience in Capitec Bank environment and products
• Understanding of banking and legislative requirements

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Preferred)

• Bachelor's Degree in Commerce or Psychology

Knowledge

Minimum:

• 2-3 years Call Centre experience with leadership or oversight experience
• 2 years Banking experience
• Knowledge of banking products related to all types of accounts, credit cards, and electronic banking products
• People management practices and principles

Ideal:

• Experience in Capitec Bank environment and products
• Understanding of banking and legislative requirements

Skills

• Effective communication skills
• Computer literacy (MS Word, MS Excel, MS Outlook)
• Planning, organizing, and coordination skills
• Leadership skills
• Interpersonal and relationship management skills

Conditions of Employment

• Clear criminal and credit record

Capitec is committed to diversity, and where feasible, all appointments will support our employment equity goals.

Capitec Bank is an authorized financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06