Team Leader: Business Analyst - Operational Analytics

Capitec; Bellville; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A leading banking institution in Bellville is looking for a Business Analyst to lead a team and oversee operational support. Responsibilities include providing subject matter expertise and ensuring timely delivery. The ideal candidate has 3-5 years of experience and proficiency in data analytics tools. This role focuses on innovation and process improvement.

Qualifications

• Minimum of 3 - 5 years’ experience as Business Analyst or equivalent including experience in data analytics environment.
• Minimum 3 years’ experience in leading a team in a fast-moving environment.
• Experience in identifying, quantifying, and providing solutions for business challenges using data or technology.
• Experience in building data visualizations.
• A good understanding of database management, data warehousing, and data mining.

Responsibilities

• Lead a team of Business Analysts and prioritize work within BSC Operational System Support.
• Provide subject matter expertise and actionable insights.
• Ensure delivery within contracted timelines.

Skills

Analytical Skills

Attention to Detail

Communication Skills

Computer Literacy (MS Word, MS Excel, MS Outlook)

Decision-making skills

Interpersonal & Relationship management Skills

Leadership Skills

Planning, organizing, and coordination skills

Presentation Skills

Problem-solving skills

Project Management Skills (Methodology Specific)

Reporting Skills

Education

Grade 12 National Certificate / Vocational

Relevant tertiary qualification in Business Administration

Bachelor's Degree

Relevant Professional Qualification in Business Analysis or Data Analysis

Tools

Amazon Connect

Power BI

SQL

Jira

Job description

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Purpose Statement

To lead a team of Business Analysts, prioritize and oversee work within the BSC Operational System Support client-facing departments, and provide subject matter expertise and actionable insights to influence decision-making. Ensure delivery within contracted timelines, aligned with the objectives, plans, processes, and standards of the Operational System Support Department.

Experience

Minimum/Ideal:

• Minimum of 3 - 5 years’ experience as Business Analyst or equivalent (data analyst etc.) including experience in data analytics environment.
• Minimum 3 years’ experience in leading a team in a fast-moving environment.

Function Specific Experience

• Experience in identifying, quantifying, and providing solutions for business challenges using data or technology.
• Experience and knowledge of the ETL (extract, transform, load) data flow.
• Experience in identifying and quantifying business challenges and delivering solutions using data.
• Experience in building data visualizations using tools such as Power BI.
• A good understanding of database management, data warehousing, data mining, and data visualization.

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational in Grade 12 National Certificate.
• A relevant tertiary qualification in Business Administration.

Qualifications (Ideal or Preferred)

• Bachelor's Degree.
• A Relevant Professional Qualification in Business Analysis or Data Analysis.

Knowledge

• People/team leadership practices and principles.
• General operations management practices and principles and stakeholder and client management.
• HR principles and processes.
• Client service principles and practices.
• Liaising with third-party providers.

Function Specific Knowledge

• Proficiency in Amazon Connect for monitoring capabilities and identifying improvement areas through reporting and dashboards.
• Operational Process mapping skills.
• Ability to drive an environment of innovation and identify opportunities for process automation to enhance efficiency and accuracy.
• Proficient in agile project management, SQL, and Jira.

Skills

• Analytical Skills.
• Attention to Detail.
• Communication Skills.
• Computer Literacy (MS Word, MS Excel, MS Outlook).
• Decision-making skills.
• Interpersonal & Relationship management Skills.
• Leadership Skills.
• Planning, organizing, and coordination skills.
• Presentation Skills.
• Problem-solving skills.
• Project Management Skills (Methodology Specific).
• Reporting Skills.

Conditions of Employment

• Clear criminal and credit record.

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.