Team Leader Broker Sales

Old Mutual; Johannesburg; On-site; ZAR 500,000 - 700,000; Full time

Job summary

A leading company in the insurance sector seeks a Sales Team Leader to drive success within their contact center. This role focuses on leading a sales team, ensuring operational excellence, and fostering strong relationships with brokers to enhance client-centric solutions. Candidates should have a strong background in insurance sales and team management, with a commitment to continuous learning and accountability.

Qualifications

• 5-7 years’ experience in personal lines insurance.
• 2-3 years’ experience in managing a sales team.

Responsibilities

• Lead and manage a team of insurance sales consultants.
• Oversee daily contact centre operations.
• Build and maintain relationships with stakeholders.

Skills

Accounting

Budget Management

Change Management

Data Compilation

Financial Acumen

Oral Communications

Risk Management

Education

NQF Level 6 qualification in general insurance

NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate

Job description

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

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Purpose of the Job To lead a dynamic insurance sales team within a contact centre environment that services brokers with integrity and a focus on championing the customer. The role ensures the delivery of client-centric solutions, fosters strong stakeholder relationships, and empowers team members to perform at their best. It champions a culture of accountability, continuous learning, and innovation, while aligning daily operations with strategic business goals and growth targets.

Competencies

Critical objectives and responsibilities

• Customer
• Collaboration
• Leading with Influence
• Innovation
• Personal Mastery
• Executing

Operational Oversight & Service Excellence

• Oversee daily contact centre operations, ensuring smooth handling of requests, quotations, and policy servicing.
• Ensure all client interactions meet quality standards and regulatory requirements.
• Analyze, report on and manage key metrics such as daily sales targets, conversion ratios and adherence to service protocols.
• Identify and implement process improvements to enhance operational efficiency, conversions and broker experience.

Team Leadership & Performance Management

• Lead and manage a team of insurance sales consultants to ensure balanced workload distribution and consistent service delivery in line with set performance targets.
• Monitor and review team performance against defined sales targets aligned with business objectives and growth targets.
• Conduct regular performance reviews, coaching sessions, and feedback discussions to drive continuous improvement and accountability.
• Foster a high-performance culture that emphasizes business growth, compliance, and ethical sales practices.

Stakeholder Engagement & Relationship Management

• Serve as a key escalation point for broker-related queries, ensuring timely and effective resolution.
• Build and maintain strong, professional relationships with stakeholders to support retention and business growth.
• Ensure service level agreements (SLAs) are consistently met or exceeded.
• Actively engage with stakeholders to gather feedback, identify service gaps, and recommend improvements.

Communication & Collaboration

• Facilitate regular team meetings to share updates, align on objectives, and encourage open communication.
• Collaborate with internal departments (e.g., underwriting, claims, compliance) to resolve issues and streamline processes.
• Promote a culture of knowledge sharing, transparency, and mutual support within the team.

Talent Development & Workforce Planning

• Identify training needs and coordinate development initiatives to enhance team capabilities in sales, product knowledge, and broker engagement.
• Support recruitment and onboarding of new team members in line with company values and Employment Equity principles.
• Drive a culture of continuous learning, professional growth, and team cohesion.
• Forecast staffing needs and manage workforce planning to ensure adequate coverage and service continuity.

Strategic Contribution & Innovation

• Provide insights and recommendations to improve sales effectiveness
• Contribute to strategic initiatives and projects aimed at enhancing the broker channel and overall business performance.
• Encourage innovation and proactive problem-solving within the team.

Quality people practices

• Align own behaviour with the organisation culture and values.
• Share and transfer product, process and systems knowledge to colleagues.
• Ensure achievement of own performance objectives.
• Actively share information with other team members regarding successes, issues, trends and ideas.
• Actively participate in own professional development and career path.
• Actively promote a culture of learning and high-performance culture amongst team members.

Experience, knowledge & skills required

• Diploma and/or equivalent NQF Level 6 qualification in general insurance.
• 5 - 7 years’ experience in personal lines insurance.
• 2 - 3 years’ experience in managing a sales team

Competency Descriptors

• Customer : Putting the customer at the heart of business decisions and driving to improve value for customers
• Collaboration : Creates trust, respect and builds meaningful relationships. Able to handle a wide range of relational challenges to ensure collaboration across boundaries
• Leading with Influence : Influences and rallies people behind common goals; actively supports growth and inspires others to exceed expectations. Communicates clear strategies and objectives for own function
• Innovation : Generates creative/out of the box solutions. Challenges the status quo and/or demonstrates ability to relate to challenges from a range of diverse but relevant perspectives. Willing to take calculated risks when introducing novel ideas
• Personal Mastery : Learns and actively works to build self-awareness; develop through experience and feedback from others. Copes effectively with stress and has the resilience to take on stretching and challenging assignments. Adjusts effectively to work within new work structures; processes; requirements and cultures
• Executing : Displays consistent energy, drive and perseverance in order to deliver results. Demonstrates a willingness to take calculated risks to achieve stretch performance goals

Skills

Accounting, Budget Management, Change Management, Data Compilation, Executing Plans, Financial Acumen, Legal Practices, Management Reporting, Numerical Aptitude, Oral Communications, Policies & Procedures, Presenting Solutions, Professional Presentation, Risk Management, Servant Leadership

Competencies

Action Oriented Business Insight Communicates Effectively Decision Quality Ensures Accountability Financial Acumen Instills Trust Manages Complexity

Education

NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date

19 June 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!