Team Leader, Branch

Findojobs South Africa; South Africa; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading financial services group is seeking a professional to ensure effective functioning of Points of Representation (POR), manage operational aspects including security and cash, and provide front-line services. The ideal candidate has at least 3-4 years of banking experience and strong client coverage skills. Join a team committed to making a difference and driving Africa's growth.

Qualifications

• Minimum of 3-4 years relevant experience in banking.
• Understanding of various departments in a branch.
• Experience in achieving sales and service objectives.

Responsibilities

• Ensure effective functioning of Points of Representation (POR).
• Manage operational aspects including security and cash.
• Provide front-line services to meet client requirements.

Skills

Client Coverage

Personal and Private Banking

Customer Understanding & Product Knowledge (Consumer Banking)

Front-line customer service experience

Education

NQF Level 5 (FAIS aligned)

Job description

Job Description

To ensure the effective functioning of Points of Representation (POR), including operational aspects (e.g., security, cash) and sales and service matters, in line with client experience and laid-down requirements. (Applicable where UB I, Cash Consultant I, and CLO are present).

Qualifications

Minimum Qualification:

• NQF Level 5 (FAIS aligned)

Experience Required:

• Client Coverage
• Personal and Private Banking
• 3-4 years relevant experience
• Front-line experience serving customers to meet sales and service objectives
• Knowledge of other departments and their functions within a branch

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Directing People
• Exploring Possibilities

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Processes & Procedures
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding & Product Knowledge (Consumer Banking)
• Processing

Careers

Are you passionate about Africa's potential? Are you driven to win? At Standard Bank Group, a team of over 50,000 dedicated individuals share one common purpose: Africa is our home, and we drive her growth. We believe our people are our greatest asset, and we strive to create a thriving environment where you can bring your whole self to work, pursue your dreams, and see your ideas shape a brighter future for Africa. Join us if you're ready to turn your passion into impact and make a real difference as part of a dynamic team.