Team Leader, Branch

Standard Bank Group; De Aar; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A major financial services provider in De Aar is seeking an experienced professional to ensure the effective functioning of Points of Representation. The role includes managing operational aspects and aligning service matters with client experiences. Candidates should have NQF Level 5 and 3-4 years of relevant banking experience, especially in client coverage and personal banking.

Qualifications

• 3-4 years relevant experience in banking.
• Experience in serving customers to meet sales objectives.
• Knowledge of branch department functions.

Responsibilities

• Ensure effective functioning of Points of Representation.
• Manage operational aspects including security and cash.
• Align service matters with client experience.

Skills

Client Coverage

Personal and Private Banking

Front line experience

Education

NQF Level 5 (FAIS aligned)

Job description

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To ensure the effective functioning of a Point/s of Representation (POR/s) including operational aspects (e.g., security, cash, etc.) and sales and service matters in line with client experience and laid down requirements. (Applicable where UB I, Cash Consultant I and CLO are present).

Qualifications

Minimum Qualification:

• NQF Level 5 (FAIS aligned)
  
  

Experience Required:

• Client Coverage
• Personal and Private Banking
• 3-4 years relevant experience
• Front line experience in serving customers in order to meet sales and service objectives
• Knowledge of other departments and their functions within a branch
  
  

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Directing People
• Exploring Possibilities
  
  

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding & Product Knowledge (Consumer Banking)
• Processing