Team Leader Agents

Findojobs South Africa; Wes-Kaap; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading recruitment service is looking for an experienced Call Centre Team Leader in South Africa, Wes-Kaap, to manage daily operations and drive team performance. The ideal candidate will have at least a year of call centre experience, supervisory skills, and be fluent in French and English. This role is crucial to ensuring excellent service delivery and effective team management.

Qualifications

• Minimum 1 year Call Centre experience.
• 6–12 months Team Leader / Supervisory experience.
• Fluent in French and English.
• Willing to work shifts.

Responsibilities

• Coach, support, and oversee team performance.
• Deliver briefings and provide feedback.
• Approve timesheets and maintain performance records.

Skills

Customer service & communication

Coaching & teamwork

Problem-solving & attention to detail

Call Centre technology expertise

Job description

Team Leader Agents

Call Centre Team Leader – Take the Next Step in Your Career!

Are you ready to lead a team to success? We’re looking for a skilled Call Centre Team Leader to manage daily operations, drive performance, and ensure excellent service delivery.

Requirements :

• 1 year Call Centre experience
• 6–12 months Team Leader / Supervisory experience
• Fluent in French and English
• Willing to work shifts

Key Skills :

• Customer service & communication
• Coaching & teamwork
• Problem-solving & attention to detail
• Call Centre technology expertise

Responsibilities :

• People Management : Coach, support, and oversee team performance
• Communication : Deliver briefings, provide feedback, and relay business updates
• Administration : Approve timesheets, maintain performance records, and compile reports

If you're ready to take charge and make an impact, apply now!