Team Leader Admin & Support

Discovery Limited; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading health benefits company is seeking a Team Leader Admin & Support to manage a key operational team within the Retirement Funds business unit. The successful candidate will ensure the accuracy of transactions, maintain compliance with regulatory frameworks, and foster a culture of continuous improvement. A minimum of 3 years of team management experience and a relevant NQF qualification are essential. This role offers an opportunity to contribute to innovative health solutions in a dynamic environment.

Benefits

Competitive benefits

Dynamic work environment

Qualifications

• 3 – 5 years operational team management experience is essential.
• 3 - 5 years retirement funds experience with a focus on various claims is essential.
• Full compliance with legislative frameworks relating to employee benefits.

Responsibilities

• Manage adherence to Service Level Agreements.
• Handle Human Resources functions for managed staff.
• Ensure accurate and compliant member transactions.
• Regularly update Standard Operating Procedures.
• Produce management reports for the broader business.

Skills

Communication Skills

Reporting Skills

Attention to detail

Conflict Management

Organizational skills

Education

NQF level 5 equivalent qualification

NQF level 6 or B Com degree

Tools

MS Office - Advanced Excel skills

Job description

Discovery Corporate & Employee Benefits

Team Leader Admin & Support

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Key Purpose of the role

The position is responsible for managing a smaller team, responsible to load and process all Umbrella new business applications, scheme installations, invest contributions and set up participating employer renewals, within the Retirement Funds business unit. This is a core administration team leader function, and the incumbent would be required to holistically manage, control and understand a portfolio of different Retirement Fund disciplines, for example monthly contributions, claims, investment option, individual transfer in, section 14, section 28 Liquidation, deregistration processes. The incumbent must ensure that the processes and procedures are implemented, maintained and improved, in order to ensure that the team managed are able to conduct the operational activity within regulatory frameworks, accurately, effectively and efficiently. Align processes with the company strategy. The incumbent must ensure that the team has the knowledge, skills, tools and competencies required to perform the required job within service level agreements. Create an environment that support individual performance and a culture of continuous improvement. The incumbent must have an appetite to be part of a growing new business unit, able to adapt to change easily and drive change management within the team, challenge the status quo, motivate and inspire the team. The incumbent will continually review existing processes and procedures in order to ensure the delivery of committed services to the Umbrella Funds.

Areas of responsibility may include but not limited to · Manage adherence to Service Level Agreement. Implement processes and procedures and ensure all services in respect of the operations of Umbrella Funds are conducted timeously and efficiently. · Dealing with the full Human Resources function for staff managed. Ensure others are trained on the processes and systems. Provides staff with clear direction. Sets appropriate standards of behaviour and outputs. Delegates work appropriately and fairly. Motivates and empowers others. · Ensure that member transactions, i.e. benefit payments, switches, and individual member transfers in, are accurate, compliant, and aligned with regulatory frameworks such as the Pension Funds Act, Tax Act, Rules of the Discovery Life Umbrella Pension and Provident Funds, and Participating Employer Special Rules. Ensure delivery of key operational attributes such as data completeness and data quality. · Responsible to maintain and update Standard Operating Procedures (SOP’s) in line with business process developments and system enhancements. Assist with audits and appropriate responses to audit queries. · Ensure regular, comprehensive and appropriate management reports are generated for submission to line manager and the broader business. · Ensure productivity levels are optimised. · Dealing with escalated calls or queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met. · Develop and maintain excellent business relations with internal and external brokers. · Managing projects. · The incumbent is the Subject Matter Expert in Retirement Fund areas under management. Produces new ideas, approaches or insights. Produces range of solutions to problems and do root cause analysis. Effective decision-making by “out of the box” thinking and weighing up risks involved. Personal Attributes and Skills

The successful candidate must demonstrate the following competencies:

• Communication Skills: able to communicate clearly both verbally and in writing.
• Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information
• Ability to communicate logically and objectively is essential components of this role.
• Attention to detail
• Very organised
• Conflict Management
• Expresses opinions, information and key points of an argument clearly.
• Probes for further information or greater understanding of a problem.
• Relates well to people at all levels.

Education and Experience

• NQF level 5 equivalent qualification – Essential.
• 3 – 5 years operational team management experience – Essential
• 3 - 5 years retirement funds experience with a specific focus on Indexing, Benefit Payments for Retirements, Withdrawals, Death, Divorce and Disability Claims - Essential
• NQF level 6 or B Com degree or similar is advantageous
• Relevant Industry Qualifications – Wealth Management, Introduction to Retirement Funds - Advantageous
• MS Office - Advanced Excel skills, Accounting, Investments, People management, operational processes and process mapping. Retirement Fund and Umbrella Fund operations.
• Full compliance and legislative universe relating to employee benefits, FAIS and Umbrella Funds.

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.