Team Leader, Accounts Support Corporate

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals to businesses of all sizes, high net worth families, and large multinational corporates and institutions. We’re passionate about creating growth in Africa, bringing true, meaningful value to our clients and the communities we serve, and creating a real sense of purpose for you.

Job Description

To manage the Diners Club Contact Centre for Consumer, Corporate and Merchant Services within a multi-channel environment (e.g., email, telephone, fax, sms, etc.).

Qualifications

Minimum Qualification

• Business Commerce Degree

Experience Required

• 3-4 years' Experience in contact center management, preferable in a credit card industry
• Understanding of Diners Club products, systems, and processes
• Business Solutions
• Business & Commercial Banking

Additional Information
Behavioural Competencies:

• Developing Expertise
• Directing People
• Empowering Individuals
• Exploring Possibilities
• Following Procedures

Technical Competencies:

• Business Administration Skills
• Data Management (Administration)
• Email Monitoring
• Records and Archive Management
• Written Communication