Team Leader

EXL; Wes-Kaap; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading BPO company in Cape Town is seeking a results-driven Team Leader to manage a dynamic team of call centre agents. You will lead performance initiatives and ensure compliance with industry standards while providing coaching and mentorship. Ideal candidates have at least 3 years of leadership experience in a call centre environment and the ability to work USA shifts. Competitive salary and career development opportunities are offered.

Benefits

Competitive salary

Comprehensive benefits

Clear career progression

Supportive team culture

World-class training

Qualifications

• 3 years’ experience as a Team Leader in an International Call Centre/BPO environment.
• Clear credit and criminal record.
• Flexibility to work USA shifts.

Responsibilities

• Lead and energize a team of call centre agents to exceed performance goals.
• Deliver real-time coaching, mentorship, and performance feedback.
• Ensure full compliance with industry regulations and internal policies.

Skills

Leadership

Communication

Problem-solving

Education

Matric (Grade 12) qualification

Tools

Call centre systems and performance tools

Job description

Lead with Purpose. Grow with Us.

We're Hiring: Team Leaders

Cape Town, Western Cape | USA Shifts | Full-Time

Are you a results-driven leader with a passion for people and performance?

Step into a pivotal role at our high-energy BPO, where innovation meets excellence in customer service.

What You’ll Do:

Lead and energize a team of call centre agents to exceed performance goals.

Deliver real-time coaching, mentorship, and performance feedback.

Ensure full compliance with industry regulations and internal policies.

Resolve escalated queries with professionalism and care.

Collaborate across departments to drive continuous improvement and customer satisfaction.

What You Bring:

3 years’ experience as a Team Leader in an International Call Centre / BPO environment.

Matric (Grade 12) qualification.

Clear credit and criminal record.

Flexibility to work USA shifts.

Strong leadership, communication, and problem-solving skills.

Proficiency in call centre systems and performance tools.

What We Offer:

A competitive salary and comprehensive benefits.

Clear career progression and leadership development.

A supportive, inclusive team culture.

World-class training and ongoing support.

Why Join Us?

Because here, your leadership matters. You’ll be empowered to make a difference, grow your career, and lead a team that thrives on excellence and collaboration.

Interested?

Apply today and take the next bold step in your leadership journey.

Send your resume to: [e-mail]