Team Leader

Shapiro Shaik Defries And Associates; Johannesburg; On-site; ZAR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Team Leader to oversee the Administration department. This role involves managing back-office operations, ensuring compliance with policies, and fostering positive relationships with clients and team members. The ideal candidate will have a strong background in debt review or banking, with proven leadership experience. Join a dynamic team where your contributions will enhance service delivery and operational efficiency. If you thrive in a regulated environment and possess excellent interpersonal skills, this opportunity is perfect for you.

Qualifications

• Minimum Matric qualification is mandatory.
• At least 2 years’ experience in debt review or banking.
• Experience in leadership roles is essential.

Responsibilities

• Assist in the smooth running of the Administration department.
• Provide support to the Operations team and resolve customer issues.
• Conduct team meetings and process training sessions.

Skills

Credit Risk Management

Debt Counselling

Customer Service

Computer Literacy

Interpersonal Skills

Education

Matric Qualification

Tertiary Qualification in Management

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Description

JOB ROLE:

Responsible for assisting in the smooth running of the Administration department. Responsible for all back-office operations end-to-end processes, ensuring all required team outcomes are met in line with our prescribed policies and best practices, while providing support on administrative duties.

Job Purpose

The team leaders are key members of our team, providing oversight on the service delivery to our clients. They have the opportunity to build positive relationships with both the clients and the members of their own team.

1. Proactively assist in the completion of general admin duties as directed/requested, based on current procedures & deadlines.
2. Provide Operations team with support, accurately & timeously, responding to requests for information, both written and verbal.
3. Liaise as required with staff from other departments, to gain information, in order to resolve customer issues.
4. Attend and conduct team meetings / process training sessions, and learn key details about our products and processes.
5. Remain aware and knowledgeable of any policy change and/or any changes affecting our environment or current role.
6. Perform any other duties and special projects, as directed by Management, in keeping with the employees' skills & experience.

Qualifications & Experience Required

• Minimum Matric qualification is mandatory.
• Tertiary qualification or course in management is an advantage.
• At least 2 years’ experience in a debt review credit collections/ banking environment with minimum 2 years leadership experience as a Team Leader/ Team Manager/ Supervisor.
• Experience with handling IR procedures and performance improvement processes.
• Knowledge of reporting platform.
• Understanding of the POPIA Regulations.
• Understanding of Debi check process.

Competencies & Skills

Knowledge of:

• Credit Risk Management
• Retail or Banking Credit Industry
• National Credit Act (NCA)
• Debt Counselling / mediation/ rehabilitation processes
• Debt Collection
• Basic understanding of budgeting and accounting principles

Skills:

• Previous debt review experience and managing an Admin / Debt Review team.
• Previous customer service experience.
• Experience of working in a regulated environment.
• Intermediate to Advanced Computer Literacy (Microsoft Word, Excel, Outlook).
• Have a positive attitude and the ability to influence and motivate others.
• Flexible / ability to adapt to rapid change and drive changes into operational units and business processes.
• Self-Motivated.
• Interpersonal & Relationship management Skills.
• High Attention to detail.
• Numerical Reasoning skills.

If you have not been contacted within 2 weeks, please consider your application as unsuccessful.