Team Leader

Working as a Team Leader in Your Co-op, you'll be responsible for providing support to managers in coaching, guiding, and coordinating the work of the team to complete their tasks.

You'll also drive them to increase sales, secure customer loyalty, and attain store targets.

Key Responsibilities

1. To champion excellent customer service
2. To motivate and support the team by leading from the front
3. To delegate tasks fairly
4. To understand how the store is performing against financial targets
5. To have a good understanding of the products we sell and be able to offer guidance to customers, sharing knowledge of local products and promotions
6. To take ownership to ensure that customer complaints are dealt with professionally
7. To be actively involved with community projects and supporting local community groups

Your shift pattern may include some evenings and weekends, but we value your time outside of work and will make sure your rota is available 4 weeks in advance—giving you peace of mind to make the most of your days off.

We'll review your application as soon as possible, and if it matches the role requirements, one of our friendly recruitment team will get in touch to chat and find out more about you.

The next step is to attend a face-to-face interview with a Store Manager, where you can demonstrate your skills. You may even receive an offer on the same day!

Who are we looking for?

• Customer-focused with a commitment to delivering excellent store experiences
• Ability to listen, interact, and communicate effectively with customers and team members
• Enthusiastic and resilient, supportive during demanding times
• Flexible to work various shifts, including days, evenings, and weekends
• Confident and friendly, with an approachable nature
• Some previous supervisory experience is desirable

At Your Coop, we are dedicated to building a diverse and inclusive workplace where colleagues can bring their authentic selves. If you're excited about this role but your experience doesn't align perfectly, don't worry! Transferable skills are valued.

What can we offer you?

• Access to great benefits including a 60% discount on childcare fees
• 20% savings on food shopping
• Discounts on holidays
• Wagestream financial wellbeing app
• Paid volunteering hours to support your community
• Access to GroceryAid for mental health support
• Full training and development programs

Don't miss this opportunity to start your journey with us today!