Team Leader

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our team and let’s reach for the stars.

We have an amazing opportunity for a Team Leader to be based in Verulam. Do you think you have what it takes to be our newest Purple Star?

The purpose of this role is to manage the branch to achieve business objectives in accordance with the region and retail operations strategy.

With Hollywoodbets, You Will

• Innovate and create as part of a like-minded, authentic team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring

• 1-2 years leadership experience.
• 12 months’ experience within the retail gaming or betting industry.

Advantageous

• Valid driver’s license.

Branch Growth

What You’ll Do For The Brand:

• Ensure achievement of targets within your areas in accordance with branch objectives.
• Drive business results by creating an open dialogue with guests to educate them on all branch offerings.
• Ensure betting boards are updated.
• Update memos, card changes, results, and scratchings occurring throughout the day.
• Be knowledgeable on all game rules, odds, and payouts.
• Team members must be familiar with confirmation limits and contact BSC department before laying bets over the limit.
• Take customer bets where required in express branches.

Cash Administration

• Manage cash within the branch according to defined processes and minimize risks, theft, and fraud.
• Educate team members on all FICA requirements.
• Ensure daily banking schedules are submitted to the Branch Manager/Senior Team.
• Adhere to credit card and EFT policies.
• Issue correct floats to team members at end of shifts.
• Conduct interim checks during the day with the team leader.
• Reconcile end of shift balances with the amounts reflected on LPM/Admin/HIS.
• Manage recovery processes in line with procedures.
• Follow correct processes for lost ticket claims, including receiving ticket numbers from Helpline and recording guest details for validation.