Team Lead - Transactional - Urgently needed

Retail insight promotional company; Gauteng; On-site; ZAR 320,000 - 480,000; Full time

Job summary

Retail insight promotional company in Gauteng seeks a Transactional Team Lead to manage a back-office finance processing team. You will allocate daily workload, monitor SLA turnaround times, and ensure transaction accuracy while escalating discrepancies.

Responsibilities include verifying documentation compliance, preventing fraud and revenue leakage, ensuring audit readiness, and implementing control checks.

Qualifications

• Matric (Grad 12) is a minimum requirement.
• 3-5 years’ experience in finance processing and back-office administration.
• 1-2 years supervisory or senior administrator experience.
• Preferred – National Diploma.

Responsibilities

• Operational Control: Allocate daily workload and monitor SLA turnaround times.
• Compliance & Risk: Verify documentation compliance, prevent fraud and revenue leakage, ensure audit readiness, implement control checks.
• Team Management: Coaching, performance reviews, attendance management and discipline, skills development.

Skills

Leadership

Coaching

Analytical thinking

Attention to detail

Risk awareness

Problem-solving

Pressure tolerance

Education

Matric (Grad 12)

National Diploma

Job description

Minimum criteria – Qualifications and Accreditations

• Matric (Grad 12)
• 3-5 years’ experience in finance processing and back-office administration
• 1-2 years supervisory or senior administrator experience
• Preferred – National Diploma

A Transactional Team Lead manages a team responsible for high-volume administrative or financial processing such as: Contract capturing, billing adjustments, compliance verification,

KPIS

• Processing accuracy (99%)
• SLA adherence
• Error/reversal rate
• Fraud incidents
• Productivity per agent
• Audit findings (zero major findings)

Key responsibilities include:

1. Operational Control
   • Allocate daily workload
   • Monitor SLA turnaround times
   • Ensure accuracy of transactions
   • Escalation discrepancies
2. Compliance & Risk
   • Verify documentation compliance
   • Prevent fraud & revenue leakage
   • Ensure audit readiness
   • Implement control checks
   • Team Management
     • Coaching & performance management
     • Conduct performance reviews
     • Manage attendance & discipline
     • Skills development
     • Report accurately on discipline
   • Reporting
     • Daily processing reports
     • Error rate analysis
     • Exception reporting

Skills

• High attention to detail
• Strong systems knowledge
• Risk awareness
• Leadership & coaching
• Analytical thinking
• Problem-solving
• Pressure tolerance.