Team Lead- Service Coordinator

Ingersoll-Rand Plc; Gauteng; On-site; ZAR 350,000 - 550,000; Full time

Job summary

Ingersoll Rand is seeking a passionate Team Lead Service Coordinator to manage field service operations across South Africa. This full-time role involves leading a team, ensuring efficient service delivery, and focusing on customer satisfaction. The ideal candidate has technical experience, strong leadership qualities, and a dedication to process improvement.

Qualifications

• 3-5 years of experience in service coordination or field service management.
• Ability to manage and lead a team effectively.
• Basic understanding of air compressor systems or ability to learn quickly.

Responsibilities

• Leading and supporting a team of Service Coordinators.
• Managing field service scheduling and resource management.
• Overseeing spare parts management and job documentation.

Skills

Leadership

Organizational Skills

Problem-Solving

Customer Service

Attention to Detail

Education

Matric or equivalent

Diploma in business or operations

Tools

Syspro

Field Motion

Oracle

Siebel

Jaggaer

MS Office

Job description

Select how often (in days) to receive an alert: At Ingersoll Rand, we are passionate about inspiring progress around the world.

We advance the quality of life by creating comfortable, sustainable, and efficient environments.

We are a global business committed to a world of sustainable progress and enduring results. Ingersoll Rand is a diverse and inclusive environment.

We are an equal opportunity employer, dedicated to hiring a diverse workforce, including individuals with disabilities.

Job Summary

The Team Lead Service Coordinator plays a critical role in ensuring the smooth execution of field service operations across South Africa for Ingersoll Rand & CompAir CTS businesses.

This position involves managing a team of service coordinators and overseeing all aspects of service coordination, including scheduling, resource management, spare parts orders & expediting, job tracking, invoicing, and customer communication.

The Lead Service Coordinator ensures that all service delivery is efficient, on-time, and aligned with standard work, focusing on maximizing customer satisfaction and operational efficiency.

Responsibilities include:

1. Leading, mentoring, and supporting a team of Service Coordinators in daily operations.
2. Allocating tasks and responsibilities effectively to ensure timely completion of service requests.
3. Fostering a collaborative team environment, addressing performance issues, and providing feedback and development opportunities.
4. Managing field service scheduling and resource management, including technician and third-party contractor scheduling, considering leave and off days.
5. Overseeing spare parts management, including ordering, delivery, and inventory monitoring.
6. Managing job documentation, record keeping, and ensuring accuracy and completeness of all service records.
7. Identifying opportunities for process improvement, tracking performance metrics, and assisting in reporting.
8. Overseeing management of contract customers, ensuring contractual obligations are met and service needs are prioritized.

Qualifications include:

• Matric or equivalent; diploma in business, operations, or related field preferred.
• 3-5 years of experience in service coordination or field service management, preferably in technical or industrial environments.
• Proven leadership and team management skills.
• Strong organizational and problem-solving skills.
• Excellent customer service skills.
• Basic technical understanding of air compressor systems or ability to learn quickly.
• Proficiency in service management software (Syspro, Field Motion, Oracle, Siebel, Jaggaer), CRM systems, and MS Office.
• High attention to detail.

Work arrangements include a full-time position with occasional overtime and travel to support operations across South Africa. If you need assistance applying due to a disability, please submit a request.