Team Lead : ITSM Operations

To lead the business / customer facing IT service management operations team by providing IT products and services to the client’s end users across the organisation, enabled by effective technology, data, processes and practices to deliver excellent services to business customers.

Experience

1. 8 years experience managing IT support, services, and key processes including incident, change, service request and major-incident management.
2. Experience with vendor management, including demonstrated success in conducting RFPs and vendor service transitions.
3. Experience leading technology change and deployment.
4. Awareness of workplace analytics tools.

The following experience will be an advantage:

1. Knowledge and experience of IT functions & domains (architecture, cybersecurity, application management, infrastructure).
2. Proven financial management skills with operational budget tasks.
3. Experience in strategic technology planning and policy development.

Qualification

1. NQF Level 7 (Degree in IT or related field).
2. ITIL Best Practice Certification.

The following qualifications will be an advantage:

1. IT or relevant postgrad qualification.
2. Certifications in leadership and management.

Certifications in IT Service Management or relevant IT disciplines.