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Team Lead FTTH Assurance/Billing

Smart4 Energy

Wes-Kaap

On-site

ZAR 500,000 - 700,000

Full time

6 days ago
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Job summary

A leading energy solutions company in South Africa is looking for a dynamic Team Lead for their Revenue Assurance Billing Centre of Excellence. The role involves overseeing revenue assurance activities, ensuring the accuracy and efficiency of processes. Candidates should have at least 5 years in a similar position, advanced SQL skills, and a strong background in telecommunications. This position offers the opportunity to drive operational improvements and work with senior management stakeholders.

Qualifications

  • At least 5 years of relevant experience in a similar role.
  • Advanced SQL certification and hands-on experience (Oracle PL/SQL, T-SQL, Informix).
  • Experience in telecommunications operations and auditing methodologies.

Responsibilities

  • Lead day-to-day operations of revenue assurance activities.
  • Design and implement revenue control frameworks.
  • Conduct in-depth data analysis and reporting.

Skills

Analytical thinking
Technical problem-solving
Data analysis
Root cause analysis
Revenue Leakage Management
Control Management

Education

Matric certificate
Postgraduate qualification in Management or IT-related field

Tools

SQL
Microsoft Excel
Siebel

Job description

An exciting opportunity has become available for a dynamic and experienced Team Lead within the Revenue Assurance Billing Centre of Excellence This strategic role is responsible for overseeing the FTTH Assurance, Fixed Billing, and Billing CoE functions, with a focus on ensuring the accuracy, integrity, and efficiency of revenue-related processes across key operational areas.

Key Responsibilities:

  • Lead day-to-day operations of revenue assurance activities, with a strong focus on identifying, analyzing, and mitigating revenue leakage risks.
  • Design, implement, and manage revenue control frameworks, while ensuring robust BAU (business-as-usual) oversight of existing controls.
  • Conduct in-depth data analysis and reporting using advanced SQL and certified coding skills to develop automated solutions and actionable business insights.
  • Drive operational improvements and support strategic decision-making through data-driven recommendations.
  • Provide leadership to a team of specialists, overseeing work allocation, performance management, leave planning, and skills development.
  • Foster a culture of accountability, collaboration, and continuous improvement.
  • Engage with key stakeholders and deliver reporting at both Client and Nexio Senior Management levels to ensure alignment with business objectives and service expectations.

Minimum Requirements:

  • Matric certificate.
  • Postgraduate qualification in Management or an IT-related field (Essential).
  • At least 5 years of relevant experience in a similar role.
  • Proven understanding of telecommunications business operations, with strong technical knowledge of network and systems infrastructure.
  • Advanced SQL certification and hands-on experience (Oracle PL/SQL, T-SQL, Informix – Essential).
  • Knowledge and experience in Revenue Assurance (RA) / Business Assurance (BA) operations within a telecoms environment.
  • Background in financial and/or operational auditing and investigation methodologies.
  • Experience in business process analysis, modelling, and re-engineering.
  • Understanding of IT or systems auditing with a focus on data analysis.
  • Experience with Siebel and other Service Relationship Management (SRM) systems.

Desired Skills and Competencies:

  • Strong analytical thinking and technical problem-solving capabilities.
  • Knowledge of product development processes.
  • Proficiency in Microsoft Office Suite, with advanced Excel and data manipulation skills.
  • Resource & People Management
  • Revenue Leakage Management
  • Control Management & Execution
  • Data Analysis & Reporting
  • Root Cause Analysis & Resolution
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