Team Lead: Claims - Australia

About the Company

Telesure Investment Holdings (Pty) Ltd (TIH) is the holding company of some of South Africa’s leading financial long and short-term insurance providers. Our portfolio includes South Africa’s most loved and recognisable brands such as 1st for Women, Auto & General, Budget, Dialdirect, Virseker, and 1Life. Employee Benefits Administration via our Hippo Advisory Services includes health insurance, provident fund, and group life administration. Hippo is South Africa's first comparison website and compares insurance, other personal finance products, travel, health, money, cars from a range of South African brands. We’re pioneers with a hunger for the best, bringing customer-focused innovation and service excellence to the financial services industry. We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing beyond limits.

About the Role

We are on the hunt for an experienced Team Leader with a solid background in claims handling, customer service, and delivery in an Inbound and Outbound Call Center environment - specifically for the Australian market/clients.

If you thrive in fast-paced environments, know how to lead with empathy and accountability, and have managed teams supporting international clients (especially Australia), we want to connect with you.

Responsibilities

• Manage, coach, and guide a team.
• Ensure individual contributors are performing against targets.
• Review their performance and coach them to assist in achieving the required operational results.

Qualifications

Matric / Grade 12 / SAQA Accredited Equivalent (Essential); Financial Sector Conduct Authority (FSCA) competency requirements: FAIS recognized qualifications / Regulatory Examinations / STI Certification / Class of Business Certification and/or CPD according to your DOFA (where applicable) (Essential).

Required Skills

3 or more years of experience in a claims environment within the insurance industry (Essential); Experience in a call center environment (Essential); 1 or more years of experience supervising and directing people and other resources to achieve specific end results within limited timeframes (Essential).

Preferred Skills

Experience working with Australian clients (insurance industry preferred); Call Center experience with international clients is a plus.