Taxpayer Engagement Operations Manager

Successfactors; South Africa; On-site; ZAR 900,000 - 1,100,000; Full time

Job summary

SARS in Woodmead, South Africa, seeks a capable Ops/Engagement Manager to plan, monitor and drive Taxpayer Engagement activities within Retail Sector for Large Business & International. You will lead a team, resolve cases, assure quality, and implement end-to-end processes aligned with strategic plans.

Minimum requirement includes a Bachelor’s Degree/Advanced Diploma in Audit/Accounting/Law/Finance with 5–7 years in Taxpayer service (1 year supervisory).

Qualifications

• Bachelor's Degree / Advanced Diploma in Audit/Accounting/Law/Finance with 5–7 years in a Taxpayer service environment, incl. 1 year in supervision.
• Alternative: Senior Certificate with 10 years in Taxpayer service or similar, incl. 1 year supervisory experience.

Responsibilities

• Participate in adhoc projects and engage stakeholders to resolve taxpayer cases.
• Quality assure team work and ensure timeous approvals in the system.
• Manage end-to-end query resolution and supervision of team outputs.
• Plan resources, report progress and drive improvements in processes and service delivery.
• Ensure governance, compliance and risk management across the unit.

Education

Bachelor's Degree / Advanced Diploma (NQF 7) in Audit/Accounting/Law/Finance

Senior Certificate (NQF 4)

Job description

SARS in Woodmead, South Africa, seeks a capable Ops/Engagement Manager to plan, monitor and drive Taxpayer Engagement activities within Retail Sector for Large Business & International. You will lead a team, resolve cases, assure quality, and implement end-to-end processes aligned with strategic plans.

Minimum requirement includes a Bachelor’s Degree/Advanced Diploma in Audit/Accounting/Law/Finance with 5–7 years in Taxpayer service (1 year supervisory).