Tasting Room Assistant Manager

Exceed Human Resource Consultants; Durbanville; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in the wine industry in Durbanville seeks a Customer Service Representative. This role involves ensuring customer satisfaction, managing wine sales, and overseeing tasting room operations. Ideal candidates should have relevant experience in customer service and retail sales.

Qualifications

• Relevant experience required.

Responsibilities

• Ensure all customers are happy and handle unhappy customers.
• Prioritize wine sales and offer tastings.
• Restock retail shelf and ensure the Tasting Room is ready for trading.

Skills

Customer Service

Sales

Job description

Reference:10426 CDSConsultant: Carinade SwardtJob Description:

• Customer service: Ensure all customers are happy / handle unhappy customers / welcome guests.
• Wine sales: Wine sales are priority number
• Offering tastings.
• Stock takes of wine (tasting room / stock room).
• Stock take of kitchen items (food / ice).
• Stock of tastings (wine poured for tastings).
• Restocking the retail shelf.
• Restocking of fridges.
• Open TR (Tasting Room).
• Cash float.
• Check counter items (stationery / menus / till rolls, etc.).
• Log in to POS system.
• Ensure TR is ready for trading (lights on, outside lights on, fountain on, music on, cleaning).
• Closing TS:
  • Lights on outside
  • Lights off inside
  • Fountain off
  • Music off
  • All doors in TR are locked
  • Kitchen door is locked
  • Kitchen fruits/meats in sealable containers
  • Alarm on
  • Candles off
  • Gas off
• Kitchen roster done and up to date (check fridges and kitchen are neat).
• Checking bathrooms.

Qualifications:

• Relevant experience required

How to Apply:

• Email your comprehensive CV [e-mail].
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
• We reserve the right to only conduct interviews with candidates of choice.
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.