Talent Pool | Community Advisor Rustenburg

FNB South Africa; Rustenburg; On-site; ZAR 134,000 - 201,000; Full time

Job summary

FNB South Africa in Rustenburg invites you to join our Community Advisor Talent Pool. This frontline role focuses on delivering exceptional customer experiences, guiding customers to digital and self-service options, and supporting business growth through service excellence.

Candidates should have Grade 12 and 1–3 years in customer-facing roles in financial services; opportunities may include fixed-term or hourly contracts. Successful applicants will join a network across branches and channels.

Qualifications

• Must have strong communication and relationship-building skills.
• Ability to guide customers toward digital/self-service options.
• Ability to identify sales opportunities and support growth.
• Detail-oriented with good planning and reporting abilities.

Responsibilities

• Serve customers promptly and professionally to understand needs.
• Deliver service excellence aligned to performance standards.
• Guide customers to digital and Self-Service channels.
• Support portfolio growth through cross-selling opportunities.

Skills

Communication

Relationship-building

Digital & Self-Service

Sales opportunities

Time management

Team player

Education

Grade 12/NQF4

NQF Level 5 FAIS certificate

Job description

Job Description

Hello Future Community Advisor, Welcome to FNB, the home of the #changeables. We are a trusted partner, deeply invested in creating a better world by delivering innovative, contextual, and customer-centric financial solutions.

We are excited to invite you to join our Rustenburg Community Advisor Talent Pool. This talent pool has been created to proactively identify and engage talented individuals interested in future opportunities within the FNB Points of Presence (POP) network across Rustenburg and surrounding areas.

#Changeables #FNB #RustenburgTalentPool

As part of our Community Advisor Talent Pool, your profile will be considered for upcoming opportunities across various FNB customer service channels, including FNB Branches, Alternative Channels (Pick n Pay Initiative), Boxer, and Department of Home Affairs (DHA) banking environments.

The Community Advisor role is a critical frontline position focused on delivering exceptional customer experiences, understanding client needs, processing requests efficiently, and supporting business growth through service excellence and sales enablement.

Please note: Opportunities may include 12-month Fixed Term Contracts and 12-month Hourly Rate Contracts, depending on business requirements and the operating environment.

Now is the time to imagine your potential in a role where service excellence, customer understanding, and operational effectiveness come together. We look forward to connecting with you as suitable opportunities become available and helping you take the next step in your career journey with FNB.

Are You Someone Who Can

• Serve customers promptly and professionally, ensuring their needs are fully understood
• Deliver an excellent customer experience aligned to Balanced Scorecard service standards
• Achieve net profit growth through effective sales and service support
• Manage the migration of customers from traditional transactions to Self‑Service and digital channels
• Grow the active customer account base to expand overall client engagement
• Identify and maximise cross‑sell opportunities to strengthen customer relationships
• Track, control, and influence sales activities to achieve predetermined sales targets
• Track, control, and influence service activities to improve service efficiencies
• Provide efficient administration through careful planning, accurate reporting, and timely information updates
• Check and verify transactions daily to ensure new business applications are processed and closed within required timelines
• Produce accurate and reliable sales and service statistics for management and decision‑making
• Comply with governance, legislative, and audit requirements
• Uphold FNB’s Golden Rules processes and procedures consistently
• Take accountability for self‑development and continuously grow personal capability

Qualification & Experience Requirement

• Minimum Qualification: Grade 12/ NQF Level 4
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services

You will be an ideal candidate if you possess the following

• Excellent communication and relationship‑building skills and an ability to engage diverse customer needs
• Confidence in guiding customers toward digital and Self‑Service solutions
• Ability to identify sales opportunities and support portfolio growth
• High levels of accuracy, discipline, and adherence to process
• Strong organising, planning, and time‑management capability
• Commitment to delivering consistent, exceptional service

You Will Have Access To

• A customer‑facing role within the FNB Points of Presence network
• Exposure to digital enablement, customer engagement, and frontline service practices
• Ongoing learning and development aligned to service, sales, and operational excellence
• A collaborative, supportive branch environment focused on customer delight

You Can Be a Match If You Are

• Customer‑centric with a passion for delivering exceptional experiences
• Motivated by achieving performance targets
• Organised and detail‑driven with strong follow‑through
• Ethical, compliant, and aligned to governance requirements
• A strong team player who builds positive working relationships
• Proactive in your learning and personal development

All appointments will be made in line with FirstRand Group’s Employment Equity Plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information voluntarily; this information will be kept confidential unless required by law.

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

30/11/26