Talent Pool | Community Advisor Rustenburg

Wesbank; Rustenburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

FNB is inviting candidates to join its Rustenburg Community Advisor Talent Pool. This frontline role focuses on delivering exceptional customer experiences, understanding client needs, and supporting business growth through service excellence and sales enablement across multiple channels.

Opportunities may include 12-month Fixed Term Contracts and 12-month Hourly Rate Contracts. The role supports migration to Self‑Service and digital channels and requires dedication to governance and audit

Qualifications

• Minimum qualification: Grade 12 / NQF Level 4.
• Preferred: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related FAIS fields.
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services.

Responsibilities

• Serve customers promptly and professionally, ensuring needs are understood.
• Deliver an excellent customer experience aligned to service standards.
• Support net profit growth through sales and service, and cross-sell opportunities.
• Guide customers toward Self‑Service and digital channels.
• Grow the active customer base and deepen client engagement.
• Identify and maximise cross-sell opportunities to broaden portfolios.
• Track and influence sales activities to meet targets.
• Monitor service activities to improve efficiencies.
• Provide accurate admin, reporting, and timely information updates.

Skills

Customer service

Communication

Sales support

Digital channels

Relationship-building

Education

Grade 12 / NQF 4

NQF5 Banking/Business Admin/Customer Service certificate

Job description

Job Description Hello Future Community Advisor, Welcome to FNB, the home of the #changeables. We are a trusted partner, deeply invested in creating a better world by delivering innovative, contextual, and customer-centric financial solutions. We are excited to invite you to join our Rustenburg Community Advisor Talent Pool. This talent pool has been created to proactively identify and engage talented individuals interested in future opportunities within the FNB Points of Presence (POP) network across Rustenburg and surrounding areas. #Changeables #FNB #RustenburgTalentPool

As part of our Community Advisor Talent Pool, your profile will be considered for upcoming opportunities across various FNB customer service channels, including FNB Branches, Alternative Channels (Pick n Pay Initiative), Boxer, and Department of Home Affairs (DHA) banking environments. The Community Advisor role is a critical frontline position focused on delivering exceptional customer experiences, understanding client needs, processing requests efficiently, and supporting business growth through service excellence and sales enablement.

Please note: Opportunities may include 12-month Fixed Term Contracts and 12-month Hourly Rate Contracts, depending on business requirements and the operating environment.

Now is the time to imagine your potential in a role where service excellence, customer understanding, and operational effectiveness come together. We look forward to connecting with you as suitable opportunities become available and helping you take the next step in your career journey with FNB.

Are you someone who can:

• Serve customers promptly and professionally, ensuring their needs are fully understood
• Deliver an excellent customer experience aligned to Balanced Scorecard service standards
• Achieve net profit growth through effective sales and service support
• Manage the migration of customers from traditional transactions to Self‑Service and digital channels
• Grow the active customer account base to expand overall client engagement
• Identify and maximise cross‑sell opportunities to strengthen customer relationships
• Track, control, and influence sales activities to achieve predetermined sales targets
• Track, control, and influence service activities to improve service efficiencies
• Provide efficient administration through careful planning, accurate reporting, and timely information updates
• Check and verify transactions daily to ensure new business applications are processed and closed within required timelines
• Produce accurate and reliable sales and service statistics for management and decision‑making
• Comply with governance, legislative, and audit requirements
• Uphold FNB’s Golden Rules processes and procedures consistently
• Take accountability for self‑development and continuously grow personal capability

Qualification & Experience Requirement

Minimum Qualification: Grade 12/ NQF Level 4 Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services

You will be an ideal candidate if you possess the following:

• Excellent communication and relationship‑building skills and an ability to engage diverse customer needs
• Confidence in guiding customers toward digital and Self‑Service solutions
• Ability to identify sales opportunities and support portfolio growth
• High levels of accuracy, discipline, and adherence to process
• Strong organising, planning, and time‑management capability
• Commitment to delivering consistent, exceptional service

You will have access to:

• A customer‑facing role within the FNB Points of Presence network
• Exposure to digital enablement, customer engagement, and frontline service practices
• Ongoing learning and development aligned to service, sales, and operational excellence
• A collaborative, supportive branch environment focused on customer delight

You can be a match if you are:

• Customer‑centric with a passion for delivering exceptional experiences
• Motivated by achieving performance targets
• Organised and detail‑driven with strong follow‑through
• Ethical, compliant, and aligned to governance requirements
• A strong team player who builds positive working relationships
• Proactive in your learning and personal development

All appointments will be made in line with FirstRand Group’s Employment Equity Plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information voluntarily; this information will be kept confidential unless required by law.

Important Closing Date Note Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 30/11/26

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

FirstRand provides a comprehensive range of financial services in South Africa and certain markets in broader Africa. The group also offers certain niche products and services in the UK and India. Listed on the Johannesburg Stock Exchange (JSE) and the Namibian Stock Exchange (NSX), FirstRand Limited is the largest financial institution by market capitalisation in Africa. The group follows a multi‑branding approach. Its portfolio of financial services businesses includes FNB, RMB, WesBank, Ashburton Investments, Aldermore, MotoNovo and DirectAxis. Many are leaders in their respective segments and markets, offering transactional, lending, investment and insurance products and services The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group. The group’s track record of delivering superior returns to shareholders has been achieved through a combination of organic growth, acquisitions, innovation and the creation of completely new businesses. The group’s purpose of delivering Shared Prosperity provides many opportunities for employees to innovate to address social and environmental challenges in our markets. All of our businesses …