Talent Pool | Branch Advisor Bloemfontein

FNB South Africa; Bloemfontein; On-site; ZAR 120,000 - 180,000; Full time

Job summary

FNB South Africa invites applications for a Branch Advisor position in Bloemfontein as part of the POP network. The role provides compliant financial advice to walk-in and existing clients in a high-volume branch, aligning with FAIS, FICA, and TCF standards while building trusted client relationships.

You will educate customers on banking platforms, maintain accurate client records, and work toward achieving branch sales and service targets, demonstrating empathy and integrity in every

Qualifications

• Grade 12/NQF4 is required.
• NQF Level 5 FAIS recognised certificate preferred.
• 1–3 years in customer-facing roles in financial services

Responsibilities

• Build and manage long-term client relationships to support retention and growth.
• Provide a positive customer experience by addressing transactional needs.
• Educate customers on the Banking platform aligned with their needs.
• Complete and maintain accurate client records and documentation.
• Aim to meet individual and branch sales and service targets.
• Demonstrate ethical conduct and accountability for performance.
• Stay updated on industry trends and product knowledge.
• Manage leads, referrals, and client follow-ups within turnaround times

Skills

Customer service

Relationship building

Sales targets

Empathy

Industry knowledge

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking

Job description

Job Description

Hello Future Branch Advisor

Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing innovative, contextual, and integrated financial solutions.

As part of our team in FNB Points of Presence (POP), you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested.

Branch Advisor Talent Pool for Bloemfontein,

your profile will be considered for upcoming opportunities across FNB branch locations within the Mangaung region or surrounding communities, we invite you to explore an exciting opportunity to grow your career with one of South Africa's leading financial institutions.

Branch Advisor

The role is a critical client-facing position responsible for providing compliant, professional financial advice to both walk-in and existing clients within a high-volume branch environment. The role focuses on understanding clients’ financial needs, recommending appropriate banking and financial solutions, managing client relationships, and ensuring all interactions align with FAIS, FICA, Treating Customers Fairly (TCF) principles, and FNB governance standards.

As a valued member of our talent pool, you may be considered for future opportunities where your customer service expertise, relationship-building skills, and passion for helping clients achieve their financial goals can make a meaningful impact.

Now’s the time to imagine your potential in a team where you can become the best version of yourself. We look forward to connecting with you as suitable opportunities become available and supporting your next career step with FNB.

Are You Someone Who Can

• Build and manage long-term client relationships to support retention and growth
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and provide appropriate financial advice and solutions aligned to client financial goals and in accordance with FAIS requirements
• Maintain accurate and complete client records and documentation
• Achieve individual and branch sales and service targets
• Conduct yourself in an ethical manner.
• Take accountability for your own performance, personal and career development.
• Show empathy to customers.
• Stay updated on industry trends and product knowledge.
• Manage leads, referrals, and client follow-ups within agreed turnaround times

Qualification & Experience Requirement

• Minimum Qualification: Grade 12/ NQF Level 4
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services