Talent Pool | Branch Advisor Bloemfontein

FirstRand Bank Limited; Bloemfontein; On-site; ZAR 180,000 - 270,000; Full time

Benefits offered by this job

Career growth within FirstRand network

Opportunity to impact local market

Dynamic team environment

Personal and professional growth

Job summary

FirstRand Bank Limited, a leading South African financial services group, is seeking a Branch Advisor for its POP talent pool in Bloemfontein. The role focuses on compliant financial advice, relationship building, and delivering quality customer service in a high-volume branch environment.

Ideal candidates have Grade 12 and 1–3 years in customer-facing roles, with FAIS knowledge and a client-centric approach.

Qualifications

• FAIS, TCF, and client-centric advice principles.
• Proven ability to meet sales, service and compliance targets.
• 1–3 years in customer-facing environments within financial services.

Responsibilities

• Build and manage long-term client relationships to support retention and growth.
• Provide a positive customer experience by addressing transactional needs and expectations.
• Educate customers on banking platforms aligned to their needs.
• Analyze client data to provide appropriate financial advice and solutions.
• Maintain accurate client records and documentation.
• Aim to achieve branch sales and service targets.
• Demonstrate ethical conduct and compliance with governance standards.

Skills

Client relationships

Customer service

Communication skills

Integrity/compliance

Education

Grade 12 / NQF4

NQF5 Banking/Business Admin/Customer Service FAIS

Job description

Job Description Hello Future Branch Advisor Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing innovative, contextual, and integrated financial solutions. As part of our team in FNB Points of Presence (POP), you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. As part of our Branch Advisor Talent Pool for Bloemfontein, your profile will be considered for upcoming opportunities across FNB branch locations within the Mangaung region or surrounding communities, we invite you to explore an exciting opportunity to grow your career with one of South Africa's leading financial institutions. The Branch Advisor role is a critical client-facing position responsible for providing compliant, professional financial advice to both walk-in and existing clients within a high-volume branch environment. The role focuses on understanding clients' financial needs, recommending appropriate banking and financial solutions, managing client relationships, and ensuring all interactions align with FAIS, FICA, Treating Customers Fairly (TCF) principles, and FNB governance standards. As a valued member of our talent pool, you may be considered for future opportunities where your customer service expertise, relationship-building skills, and passion for helping clients achieve their financial goals can make a meaningful impact. Now's the time to imagine your potential in a team where you can become the best version of yourself. We look forward to connecting with you as suitable opportunities become available and supporting your next career step with FNB.

Are you someone who can:

• Build and manage long-term client relationships to support retention and growth
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations
• Educate customers to the correct Banking platform aligned with their needs
• Connect with our customers by living up to our brand promise of "how can we help you?" at all times
• Analyze customer data and provide appropriate financial advice and solutions aligned to client financial goals and in accordance with FAIS requirements
• Maintain accurate and complete client records and documentation
• Achieve individual and branch sales and service targets
• Conduct yourself in an ethical manner
• Take accountability for your own performance, personal and career development
• Show empathy to customers
• Stay updated on industry trends and product knowledge
• Manage leads, referrals, and client follow-ups within agreed turnaround times

Qualification & Experience Requirement

Minimum Qualification: Grade 12/ NQF Level 4 Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS 1-3 years of experience in customer-facing environments, service delivery, or client support within financial services

You will be an ideal candidate if you possess the following:

• Strong understanding of FAIS, TCF, and client-centric advice principles
• Proven ability to meet sales, service, and compliance targets

You can be a match if you are:

• Client-focused and have an ethical approach to advice
• Enjoy solving problems
• Persuasive selling skills
• Agile and Flexible
• Strong communication and interpersonal skills
• Results-driven with strong planning and organization skills
• Attention to detail and high compliance awareness
• Ability to work independently and within a team

You will have access to:

• Opportunities to build relationships as part of a dynamic team
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact on a local market as a brand ambassador

All appointments will be made in line with FirstRand Group's Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 31/10/26

FirstRand provides a comprehensive range of financial services in South Africa and certain markets in broader Africa. The group also offers certain niche products and services in the UK and India. Listed on the Johannesburg Stock Exchange (JSE) and the Namibian Stock Exchange (NSX), FirstRand Limited is the largest financial institution by market capitalisation in Africa. The group follows a multi-branding approach. Its portfolio of financial services businesses includes FNB, RMB, WesBank, Ashburton Investments, Aldermore, MotoNovo and DirectAxis. Many are leaders in their respective segments and markets, offering transactional, lending, investment and insurance products and services The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group. The group's track record of delivering superior returns to shareholders has been achieved through a combination of organic growth, acquisitions, innovation and the creation of completely new businesses. The group's purpose of delivering Shared Prosperity provides many opportunities for employees to innovate to address social and environmental challenges in our markets. All of our businesses have successful Volunteering programmes which also allow employees to adopt and support causes close to their hearts.