Systems Analyst - Remote

Key Duties and Responsibilities:

• Lead discovery sessions to map out current system landscapes and dependencies.
• Analyse application and integration frameworks, with focus on CRM, NOMS, and ticketing systems.
• Requirement gathering, solution design validation, incident review, system performance discussions.
• Support the definition and improvement of KPIs related to incident or ticket analysis.
• Identify business-critical applications affected by downtime and devise mitigation strategies.
• Collaborate with software developers and solution architects to ensure robust integration and performance solutions.

Minimum Requirements:

• Bachelor's degree in Information Systems, Engineering, Computer Science, or a related field.
• Certifications in Business Analysis or Systems Engineering.
• 5+ years in systems analysis or related business systems roles.
• Experience with Azure cloud environments and legacy-to-cloud migrations.
• Experience with process mapping, data analysis, and requirements documentation.
• Familiarity with enterprise systems (ERP, CRM, custom-built platforms).

Desired Skills:

• System analysis
• Process analysis
• Business requirements
• System integration
• Data analysis

Desired Qualification Level:

• Degree