Systems Analyst

Time Personnel; Stellenbosch, Cape Town; Vor Ort; ZAR 650.000 - 900.000; Vollzeit

Zusammenfassung

Time Personnel in Stellenbosch is seeking an analytically driven professional to execute projects within business objectives and to work both collaboratively and independently under deadlines. Technical and business reporting, in both oral and written forms, are essential as part of this established and growing organization.

Responsibilities include requirements gathering, translating specs, securing robust system designs, testing, first/second-line support, and ongoing system optimization

Qualifikationen

• Matric, Bachelor’s degree in computer science, Information Technology, or a related field, with above-average academic performance being an advantage.
• Certification in relevant technologies or methodologies (e.g. Systems Analysis, Business Analysis, etc.) is an advantage.
• Minimum of 5 years in application support or a similar technical support role.
• Minimum of 5 years’ experience with business applications such as ERP systems, CRM, POS, Payroll, Property Management systems, and/or other enterprise software solutions.
• Minimum of 5 years’ experience in executing projects.
• Experience with Agile project methodologies (e.g. Scrum) would be an advantage.
• Minimum of 3 years’ experience in managing relational databases.
• Experience working with database management systems such as Oracle, Microsoft SQL Server, MySQL, or PostgreSQL considered an advantage.
• Minimum of 2 years’ experience in maintenance of integration architectures such as APIs.
• Strong understanding of accounting practices and processes.
• Strong technical aptitude and troubleshooting skills.
• Familiarity with ITIL principles and incident management processes.

Aufgaben

• Conduct thorough analysis with the business stakeholders to gather and document system requirements, provide updates on project progress, and address any concerns, risks, or issues that arise.
• Translate business requirements into technical specifications and system designs. Collaborate with developers and architects to design robust and scalable solutions.
• Work with internal and external technical resources to ensure the successful and secure implementation and maintenance of business systems.
• Conduct thorough testing and debugging to ensure system reliability and functionality.
• Provide first and second-line support for business applications, including troubleshooting issues, applying updates, and addressing user concerns.
• Continuously ensure that systems are operating optimally and meeting business needs.
• Maintain documentation of system designs, configurations, and processes.
• Provide guidance and assistance to users to enhance their understanding and proficiency with the applications.
• Manage application configurations and settings, ensuring that they are properly maintained and aligned with business requirements.
• Coordinate with vendors and internal stakeholders to implement configuration changes as needed.
• Act as the primary point of contact for application-related incidents, managing the incident resolution process from initial reporting through to resolution and escalation when necessary.
• Support the implementation of changes to business applications, including software upgrades, patches, and enhancements.
• Coordinate with stakeholders to ensure that changes are properly tested, documented, and communicated to end-users.
• Liaise with software vendors and third-party support providers to escalate and resolve complex technical issues.
• Manage vendor relationships to ensure timely resolution of support tickets and adherence to service level agreements (SLAs).
• Stay abreast of emerging technologies and industry trends.
• Proactively identify opportunities to improve existing systems and processes and make recommendations for enhancements.

Kenntnisse

Analytical thinking

Business Analysis

Requirements gathering

Project execution

Stakeholder management

Agile methodologies

SQL databases

Ausbildung

Bachelor's degree in Computer Science or Information Technology

Certifications in Systems Analysis / Business Analysis

Tools

ERP systems

CRM

APIs

Oracle

Microsoft SQL Server

MySQL

PostgreSQL

Jobbeschreibung

Reference: CPT003390-Del-1

Our client is looking for an analytically driven candidate who can execute projects within the business objectives. You must enjoy working collaboratively and independently while meeting pressurized deadlines.

Technical and business reporting experience in both oral and written communication is needed to work within this well-known, established, growing organization.

Duties & Responsibilities

REQUIREMENTS

1. Matric, Bachelor’s degree in computer science, Information Technology, or a related field, with above-average academic performance being an advantage.
2. Certification in relevant technologies or methodologies (e.g. Systems Analysis, Business Analysis, etc.) is an advantage.
3. Minimum of 5 years in application support or a similar technical support role.
4. Minimum of 5 years’ experience with business applications such as ERP systems, CRM, POS, Payroll, Property Management systems, and/or other enterprise software solutions.
5. Minimum of 5 years’ experience in executing projects.
6. Experience with Agile project methodologies (e.g. Scrum) would be an advantage.
7. Minimum of 3 years’ experience in managing relational databases.
8. Experience working with database management systems such as Oracle, Microsoft SQL Server, MySQL, or PostgreSQL considered an advantage.
9. Minimum of 2 years’ experience in maintenance of integration architectures such as APIs.
10. Strong understanding of accounting practices and processes.
11. Strong technical aptitude and troubleshooting skills.
12. Familiarity with ITIL principles and incident management processes.

DUTIES

1. Conduct thorough analysis with the business stakeholders to gather and document system requirements, provide updates on project progress, and address any concerns, risks, or issues that arise.
2. Translate business requirements into technical specifications and system designs. Collaborate with developers and architects to design robust and scalable solutions.
3. Work with internal and external technical resources to ensure the successful and secure implementation and maintenance of business systems.
4. Conduct thorough testing and debugging to ensure system reliability and functionality.
5. Provide first and second-line support for business applications, including troubleshooting issues, applying updates, and addressing user concerns.
6. Continuously ensure that systems are operating optimally and meeting business needs.
7. Maintain documentation of system designs, configurations, and processes.
8. Provide guidance and assistance to users to enhance their understanding and proficiency with the applications.
9. Manage application configurations and settings, ensuring that they are properly maintained and aligned with business requirements.
10. Coordinate with vendors and internal stakeholders to implement configuration changes as needed.
11. Act as the primary point of contact for application-related incidents, managing the incident resolution process from initial reporting through to resolution and escalation when necessary.
12. Support the implementation of changes to business applications, including software upgrades, patches, and enhancements.
13. Coordinate with stakeholders to ensure that changes are properly tested, documented, and communicated to end-users.
14. Liaise with software vendors and third-party support providers to escalate and resolve complex technical issues.
15. Manage vendor relationships to ensure timely resolution of support tickets and adherence to service level agreements (SLAs).
16. Stay abreast of emerging technologies and industry trends.
17. Proactively identify opportunities to improve existing systems and processes and make recommendations for enhancements.

Salary: R negotiable dependent on experience.