Systems Analyst

Job Title: Systems Analyst

Location: Gauteng, Pretoria

Deadline: May 18, 2025

Responsibilities/Tasks

• Establish and maintain trustful and engaged relationships with stakeholders through effective communication, expectation management, and positive engagement.
• Understand client needs and collaborate with internal and external teams to deliver tailored and effective digital solutions.
• Analyze problem statements to define scope and functional requirements to enhance current platforms for better customer experiences.
• Define technical integration requirements for third-party services.
• Formulate functional requirements documentation for approval before development begins.
• Collaborate with user experience and interface designers to deliver optimal interfaces following CX, UX, and UI best practices.
• Work with the development team to ensure delivery of the anticipated features.
• Create test cases for each user role to ensure all engagements are correctly addressed.
• Test developed solutions to ensure quality and feature standards are met.
• Manage the user acceptance testing cycle to resolve defects promptly.
• Provide post-production support and implement necessary fixes.
• Develop system user guides and conduct training when applicable.
• Review platform engagement reports to identify potential improvements in customer experience or system efficiency.
• Gain and expand domain knowledge within the customer's business context.

Minimum Requirements

• Degree or diploma in Information Systems.
• At least 2 years of proven experience in system development and/or analysis within the bespoke software development industry.
• Proficient understanding of the software development life cycle (SDLC).
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects simultaneously.
• Strong problem-solving and negotiation skills.
• Proficient in Microsoft Office applications.
• Knowledge of software design, user interface, and customer experience principles.
• Experience in research and data analysis roles.