Systems Analyst

FirstRand group; Johannesburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading financial institution in Johannesburg is seeking a Systems Analyst D to enhance customer experience and drive system improvements. The ideal candidate should possess a diploma in computer science, with 3-5 years of relevant experience. You will work in a dynamic team, focusing on efficiency and innovation. Join us in creating solutions that meet customer demands through quality service excellence.

Benefits

Opportunities to network and collaborate

Challenging work environment

Opportunities to innovate

Qualifications

• 3 to 5+ years of experience in a similar environment.
• Proven administration experience with a strong portfolio.

Responsibilities

• Deliver customer experience excellence aligned to organisational values.
• Analyze system technical requirements and conduct risk assessments.
• Develop and document business systems interfaces.

Skills

Customer experience excellence

System analysis

Teamwork and inclusivity

Risk management

Excellent communication skills

Education

Certificate or diploma in computer science or information systems

Job description

Description

Hello future Systems Analyst D,

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people who make it happen.

As part of our Core Banking Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are You Someone Who Can

• Deliver customer experience excellence in your service delivery aligned to organisational values and service standards
• Ensure system, process, and efficiency improvements (including innovations)
• Analyze system technical requirements
• Conduct system requirement risk assessments
• Define, develop, and document how business systems interface functionally
• Build working relationships across teams and functional lines to enhance work delivery, collaboration, and innovation
• Control expenditure and identify process improvements to contain and reduce costs
• Develop, encourage, and nurture collaborative relationships across areas of specialization
• Display and encourage an appreciation of teamwork and inclusivity
• Participate in planned activities that are appropriate for your own development
• Ensure continuous improvement to operational processes and add value
• Compile reports that track progress and guide business decisions
• Manage risks in your area of responsibility
• Create solutions to meet customer demands, delivering internal and external customer service excellence through adherence to quality standards

You Will Be an Ideal Candidate If You

• Have a certificate or diploma in computer science, information systems, or related fields
• Have 3 to 5+ years of experience in a similar environment

You Will Have Access To

• Opportunities to network and collaborate
• Challenging work environment
• Opportunities to innovate

We Can Be a Match If You Are

• Curious & courageous - driven by a desire to learn more and brave enough to go the extra mile
• Obsessed with mastery - committed to becoming proficient and constantly improving

You will be an ideal candidate if you :

• Have proven administration experience with a strong portfolio
• Possess excellent verbal and written communication skills

Job Details

Note that applications will not be accepted after the closing date below. Kindly submit your application before this date.

08 / 08 / 25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates can voluntarily disclose disability information. This information will be kept confidential unless required by law.