Systems Analyst

firstrand; Johannesburg; On-site; ZAR 400 000 - 600 000; Full time

Job summary

Join FNB, a leading financial institution, as part of our tech family. We seek an individual who excels in customer experience and system improvements, with a strong background in computer science or related fields. This role involves collaborating across teams to enhance service delivery and innovate processes, ensuring excellence in every interaction.

Benefits

Opportunities to network and collaborate

Challenging work environment

Opportunities to innovate

Qualifications

• 3 to 5+ years of experience in a similar environment.
• Proven administration experience with a strong portfolio.

Responsibilities

• Deliver customer experience excellence aligned to organizational values.
• Ensure system, process, and efficiency improvements.
• Compile reports that track progress and guide business decisions.

Skills

Customer experience excellence

System improvement

Risk assessment

Collaboration

Communication skills

Education

Certificate or diploma in computer science or information systems

Job description

Time left to apply: End Date: May 30, 2025 (9 days left to apply)

Job requisition ID: R33589

Job Description

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen.

As part of our tech family, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are You Someone Who Can

1. Deliver customer experience excellence in own service delivery aligned to organisational values and service standards.
2. Ensure system, process, and efficiency improvements (including innovations).
3. Analyse system technical requirements.
4. Conduct a system requirement risk assessment.
5. Define, develop, and document how business systems interface functionally.
6. Build working relationships across teams and functional lines to enhance work delivery, collaboration, and innovation.
7. Control expenditure and identify process improvements to contain and reduce costs.
8. Develop, encourage, and nurture collaborative relationships across areas of specialisation.
9. Display and encourage an appreciation of teamwork and inclusivity.
10. Participate in planned activities that are appropriate for own development.
11. Ensure development and continuous value-add improvement to operational processes.
12. Compile reports that track progress and guide business to make informed decisions.
13. Manage risks in own area of responsibility.
14. Create solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards.

You Will Be an Ideal Candidate If You

1. Have a certificate or diploma in computer science, information systems, or related fields.
2. Have 3 to 5+ years of experience in a similar environment.

You Will Have Access To

• Opportunities to network and collaborate.
• Challenging work environment.
• Opportunities to innovate.

We Can Be a Match If You Are

• Curious & courageous — driven by a desire to learn more and brave enough to go the extra mile.
• Obsessed with mastery — know what it takes to excel and constantly push yourself to improve.

You Will Be an Ideal Candidate If You

• Proven administration experience with a strong portfolio.
• Excellent verbal and written communication skills.

Job Details

Note: Applications will not be accepted after the below date. Please submit your application before the closing date.

Closing Date: May 31, 2025

All appointments will align with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information voluntarily; this will be kept confidential unless required by law.

Additional Application Deadlines

May 21, 2025 (1 hour left to apply)

Introduce Yourself

Introduce yourself to our recruiters. We will contact you if there's a suitable role.

For queries, please log via MyQ.

About Us

FNB serves retail and commercial customers with a range of financial products and services, including insurance, savings, investments, and digital solutions. Recognized globally, FNB has won multiple awards and offers exciting career opportunities for those wanting to make a meaningful impact.