Systems analyst

Wenz; Bellville; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A technology services provider in Bellville seeks a Systems Analyst Agent to provide technical support and manage user access. Applicants should hold a National Matric Certificate and have 2-4 years of relevant experience. Basic knowledge of XML, Python, and SQL is required. This role involves diagnosing issues, training users, and maintaining documentation. Competitive salary offered.

Qualifications

• 2 - 4 years experience as a Systems Support Analyst or similar role.
• Basic knowledge of XML, Python or JavaScript, and SQL/Postgres.
• Certification in Odoo and ITIL desirable.

Responsibilities

• Provide technical support to end-users via phone, email, and chat.
• Diagnose and resolve system related issues reported by users.
• Maintain accurate records of user issues and resolutions.

Skills

Technical support

Problem resolution

Communication

User training

Education

National Matric Certificate

Odoo Certification V15/V16

ITIL V4

Tools

XML

Python

SQL/Postgres

Job description

Systems Analyst Agent - R17500.00 basic

Bellville

Functional Duties and Responsibilities

• Provide responsive and courteous technical and system support to end-users via various channels, including phone, email, chat, or in-person
• Efficient issue and problem resolution - diagnose and resolve system and sub-system related issues reported by users
• Reset user passwords, unlock accounts, and manage user access and licenses based on organisational policies
• Assist users with using and troubleshooting the system and related processes in order to self-troubleshoot and resolve issues
• Offer remote assistance to users who are not physically present, using remote support tools to diagnose and resolve issues
• Ensure that users follow security protocols, such as using strong passwords and being cautious about phishing emails and other security concerns
• Perform UAT, as directed, to ensure changes are thoroughly tested and signed off before deployed to production
• Utilise monitoring tools to proactively identify and address potential issues, ensuring high system availability, capacity and performance
• Diligently and accurately perform proactive system maintenance, administrative, and reporting tasks
• Highlight opportunities to automate routine tasks and processes to improve efficiency and reduce manual intervention
• Maintain accurate records of user issues, resolutions, and support activities, ensuring a comprehensive knowledge base
• Provide training to users on new system features and enhancements, best practices, internal protocols, and tools to enhance their technical understanding and operating skills
• Maintain comprehensive documentation of system configurations, procedures, and troubleshooting steps for reference and knowledge sharing
• Create, manage, and track support tickets using a ticketing system to ensure timely and efficient issue resolution
• Communicate effectively with users and other stakeholders, providing status updates and information about issue resolution progress
• Report and escalate service outages, anomalies, risks, vulnerabilities, mistakes, and service dissatisfaction
• Stay updated on the system, its sub-systems and features, latest technologies, tools, and trends in the IT field to provide better support and insights to users
  
  

Qualifications / Certificates

• National Matric Certificate
• Basic XML, Python or JS
• Basic SQL/Postgres
• Odoo Certification V15/V16
• ITIL V4
  
  

Work Experience

• 2 - 4 years practical experience as a Systems Support Analyst. Application Support Analyst or similar