System Support Specialist

Flash; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An innovative company is seeking a talented individual to join their Middleware team. In this role, you will ensure that software applications function efficiently while providing technical support to users. Your responsibilities will include troubleshooting issues, maintaining documentation, and collaborating with IT staff and developers to enhance software applications. With over 15 years of experience in system operations and software development, you will play a crucial role in planning and implementing software upgrades, ensuring a seamless user experience. If you are passionate about technology and eager to make a difference, this opportunity is perfect for you.

Qualifications

• 15+ years in system operations and software development environments.
• Strong technical support and troubleshooting skills required.

Responsibilities

• Provide technical support and troubleshoot software application issues.
• Maintain documentation and perform regular system maintenance tasks.
• Collaborate with IT staff and software developers to improve applications.

Skills

Technical Support

Troubleshooting

Software Maintenance

User Training

Education

Matric

Relevant Tertiary Qualification

Job description

We are looking for a talented individual to be part of our Middleware team. This individual will be responsible for ensuring that a company's software applications function properly and efficiently.

Job Description

Day to day responsibilities will include:

• Providing technical support to users experiencing problems with software applications. This may involve troubleshooting issues, diagnosing and fixing bugs, and providing assistance to users with various technical problems.
• Maintaining documentation, including user guides, troubleshooting guides, and technical specifications.
• Performing regular maintenance tasks, such as checking log files, monitoring system performance, and applying software updates.
• Participating in the planning and implementation of software upgrades and updates. This may involve testing new versions of software applications and working with software developers to ensure that changes do not negatively impact the user experience.
• Collaborating with other IT staff and software developers to resolve issues and improve software applications.
• Participating in meetings with users, software developers, and other IT staff to discuss issues and identify solutions.
• Providing training and assistance to users on how to use software applications.

Job Requirements

Minimum requirements:

• Matric
• Relevant tertiary qualification
• 15+ years of experience in the system operations environment
• 15+ years of experience in the software development environment