System Support Administrator

Sigma Connected Group; Cape Town; On-site; ZAR 25 000 - 45 000; Full time

Job summary

Join a forward-thinking company as a System Support Administrator, where you will manage and optimize CRM systems to enhance customer interactions and business processes. This role involves data management, collaboration with various stakeholders, and ensuring efficient system functionality. With a strong focus on career development and a supportive work environment, you will thrive in a diverse and inclusive workplace. If you're detail-oriented and passionate about improving processes, this opportunity is perfect for you!

Benefits

Medical Insurance

Transportation Benefits

Employee Assistance Program

Awards and Recognition Programs

Qualifications

• Experience in technical roles or CRM systems is desirable.
• Strong attention to detail and organizational skills are essential.

Responsibilities

• Manage and optimize CRM systems for improved efficiency.
• Load and amend records in CRM to meet client requirements.

Skills

Excel Proficiency

Attention to Detail

Effective Communication

Data Manipulation

Organizational Skills

Education

Matric / Tertiary Qualification

Tools

CRM Systems

Microsoft Office

Windows OS

Job description

What being part of the Sigma Family means for you

System Support Administrator

As a System Support Administrator, you will be responsiblefor managing, maintaining, and optimizing Sigma’s CRM systems to support business processes, improve customer interactions, and enhance overall efficiency. This includes day-to-day management, manipulation, and checking of data files, working with many different platforms such as client-hosted SFTPs, online SMS/Mailing platforms as well as the CRM platforms which store and process customer data. You will report directly to the CRM Team Manager.

Sigma Family

At Sigma, we stand out and have now been acknowledged 2 years in a row by the Sunday Times as one of the Best Places to Work - voted by our people.

Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.

What being a part of the Sigma Family means for you!

Career development and opportunities to apply for internal promotions following your probationary period.

Monthly, Quarterly and Annual awards with marvelous prizes.

️Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

Medical Insurance – Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.

Transportation Benefits – Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.

Join communities and collaborate with your colleagues on our internal Social Media platform.

The opportunity to be a part of an equal, diverse, and inclusive workplace – all amazing people are welcome in the Sigma Family.

A bit more about the Opportunity...

What Your Day-to-Day Will Look Like

You will produce, review, and provide data files to our Dialler Team in line with our contact strategy to allow for our customers to be contacted at the correct points in time of our strategy. You will be responsible for loading, closing, and amending records sent to us by clients in our CRM platform to ensure we are only contacting in line with our clients' requirements as well as ensuring we have up-to-date details. You will retrieve and send files via bespoke portals, SFTP’s, and email as requested. You will produce, review, and distribute communications to be sent out to customers by Email, SMS, & Mail in line with our contact strategy. You will create and send files to external providers for Data enhancement & enrichment and then load files to our CRM upon receipt of the returned files. You will consistently liaise & build relationships with internal & external stakeholders as required to ensure the business needs are fulfilled and support in meeting the client’s expectations.

You will be responsible for regularly loading bulk files into our bespoke CRM systems within the agreed SLA so we have the customer data on file and accessible to our agents, as well as being able to produce data files/reporting from the system. You will work as part of a wider team to maintain, update & review the CRM systems as needed. You will create logins for new users as and when necessary, along with overseeing the list of users who have access to our CRM systems to ensure the right people have the relevant access. You will participate in the continuous improvement of our processes, providing insights to enhance system functionality and user experience. You will maintain a high level of organisation and attention to detail, enabling efficient handling of multiple administrative tasks. You will support the development and maintenance of our systems, ensuring they are fit for purpose and are easy to navigate. You willundertake other responsibilities that support wider team objectives as and when needed.

What amazing People will bring to the role

What Amazing people will bring to the role

You are an individual with strong organisational skills, attention to detail, and Excel proficiency to deliver high-quality results within the team. You communicate effectively with multiple areas of the business, ensuring alignment and transparency. Your adaptability, collaboration, and focus on improvement enable you to meet challenges and contribute to a positive, efficient work environment.

You will support the development and maintenance of our systems, ensuring they are fit for purpose and are easy to navigate. You willundertake other responsibilities that support wider team objectives as and when needed. You collaborate with colleagues and stakeholders to identify opportunities for process improvement and increased efficiency. You remain adaptable and open to change, embracing new challenges and learning opportunities.You can comfortably weigh up risks and impacts whenever you need to action to ensure no detriment occurs.

Requirements:

• You have Matric / Tertiary Qualification
• You have proven experience working with a CRM or in a technical-based role (desirable, not essential)
• You have a strong attention to detail, with the mental fortitude to maintain this throughout the day.
• You have effective English communication skills, both written and oral.
• You can confidently operate a PC and know how to navigate the Windows OS.
• You have excellent data manipulation skills using Excel and have a good understanding of how to use the Microsoft Packages.
• You actively represent Sigma values, promoting transparency, consistency, and fairness in all interactions.
• You are well organised and punctual with excellent time management skills.

Simple and Straight Forward Recruitment.

We don’t see the value in making candidates jump through hoops. Once we receive your application via ICIMS, if you meet all relevant criteria as stipulated on the advert, we’ll proceed with further shortlisting & start your application process.

If you like the sound of being part of the Sigma Family, then don’t wait and get applying!