System Integration Specialist

Altron Digital Business; Wes-Kaap; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A leading technology solutions provider in South Africa is seeking a WFM Integration Consultant. The role involves designing and implementing workforce management solutions, conducting training, and providing after-sales support. The ideal candidate should have extensive experience in system integration, strong customer relations skills, and a solid background in enterprise applications. This position requires a Matric qualification and preferably a tertiary IT certification.

Qualifications

• Essential: At least 5 - 10 years’ experience in system integration and networking.
• Essential: Extensive experience implementing or supporting enterprise software applications.
• Advantageous: Time and Labour management system experience.

Responsibilities

• Understand the WFM blueprint and configure the system according to customer’s requirements.
• Liaise directly with client’s 3rd party vendors for effective integration.
• Conduct end user training with client’s superusers.

Skills

Knowledge of Mobile technology

Excellent customer relations skills

Soft skills associated with effective customer communications and account management

Ability to coordinate and organize / multi-tasks to achieve training vision

Time management skills

Windows server experience

SQL

Troubleshooting skills and incident management

Education

Matric

Tertiary IT qualification (Certificate / Diploma / Degree)

Tools

Dell Boomi

Microsoft SQL

Cloud Technology (AWS, Azure, GCP)

Job description

At Altron Digital Business, we provide the enterprise-grade solutions that organisations need to operate, optimise, and transform into a resilient digital business.

Our purpose is to use technology to transform today into a simpler, safer and smarter tomorrow.

We're committed to providing the best solutions to save money and help our clients’ business grow with a robust IT ecosystem that supports digital transformation.

Analyse, design, configure, implement workforce management data driven designs for customers. Provide after sales support. Support to the sales team for new deals and demonstrations. Provide mentorship and assistance to fellow WFM integration consultants.

KEY RESPONSIBILITIES:

Design and plan WFM Integration for clients:

• Understand the WFM blueprint and configure the system and its integration according to the customer’s requirements
• Design new business and system processes
• Define and guide customers on business processes and policies
• Create Technical and Functional design documents
• Facilitate the population of the blueprint
• Consult with and advise customers on best practice, industry standards and legislation compliance
• Solution craft complex requirements
• Engage with IT regarding any security related requirements

Integrate WFM systems with customers systems:

• Liaise directly with client’s 3rd party vendors (e.g., payroll system, master data and HR) where necessary to for effective integration
• Facilitate integration testing

Conduct Training for WFM customers and Internal requirements:

• Conduct end user training with client’s superusers

Delivery:

• Assist Project Management department with Project approach and planning
• Participate and contribute to project post-mortem meetings
• Work alongside Project Manager to ensure successful project closure and hand over

Provide after sales support

• Provide end to end system support to clients (on-site and remote)
• Attend to assigned service calls promptly for optimum resolution
• Use the UKG global support system to log and resolve complex product issues
• Provide Help Desk support
• Provide root cause analysis upon customer’s request

Educational Qualifications:

• Matric (Essential)

Advantageous:

• Tertiary IT qualification (Certificate / Diploma / Degree)
• Dell Boomi (Certification)
• Cloud (Certification)
• Microsoft certifications (Operational systems and database)

EXPERIENCE:

Essential:

• At least 5 - 10 years’ experience in system integration and networking
• PC application software experience (MS Office Suite)
• Extensive experience implementing or supporting enterprise software applications and hardware
• used in web environments
• Preparing functional and technical solution design documents and “Configuring” and delivering the solution to the customer
• Experience with requirement gathering solution design and implementation
• Software design lifecycle management experience
• Microsoft operating systems and SQL database systems experience

Advantageous:

• Time and Labour management system experience
• Dell Boomi integration experience (UKG, HRIS and other 3rd party systems integration)
• Experience in 3-tier web-based technology
• SQL Reporting and Integration
• Cloud Technology Experience (AWS, Azure, GCP)
• Database Administration and Development (SQL and Oracle)
• Business Intelligence reporting
• Java Scripting

SKILLS:

Essential

• Knowledge of Mobile technology
• Excellent customer relations skills
• Soft skills associated with effective customer communications and account management
• Ability to coordinate and organize / multi-tasks to achieve training vision
• Time management skills
• Windows server experience
• SQL
• Troubleshooting skills and incident management

Advantageous:

• Knowledge of Cloud computing
• Understanding of Labour Management systems
• UKG configuration experience
• SQL Reporting services
• SQL Integration services
• Visual Studio
• Oracle
• Workforce Dimensions
• Dell Boomi

Other requirements:

• Must be willing to travel, locally and internationally to customer sites
• Must have own vehicle and driver’s license

Disclaimer:

Dear Applicant, we appreciate your interest in joining our organization. It is imperative for us that you understand how we handle your information. We are committed to ensuring the security and confidentiality of the information you provide. Your personal details will be collected for the sole purpose of the application process and will be used strictly for that purpose. By applying, you acknowledge and consent to the collection, use, and protection of your personal information in accordance with our privacy policy. If you have any inquiries or concerns, our Human Resource department is available to provide clarification. We look forward to reviewing your application.

https://www.altron.com/privacy-policy

Altron is committed to diversity and Employment Equity within the workplace. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates.

Should your experience and qualifications align with the requirements, we will be in contact to discuss the next steps. Should you not receive feedback within 2 weeks, please consider your application as not successful.

In the meantime, we encourage you to explore our company's website.