Synch Helpdesk Consultant

Columbus; Gauteng; On-site; ZAR 250,000 - 350,000; Full time

Job summary

A leading healthcare technology company is seeking a seasoned SyNCH Helpdesk Consultant to provide exceptional technical support tailored to healthcare providers. You will work with cutting-edge technologies and collaborate with a passionate team. This role requires a minimum NQF level 5 certificate and over 3 years of relevant experience, particularly in call centers and information systems.

Qualifications

• Minimum qualification required: NQF level 5 ICT certificate.
• More than 3 years of experience in call centers and information system implementation.
• SyNCH experience preferred.

Responsibilities

• Provide first-line support to all SyNCH users.
• Allocate tickets, classify, prioritize, and escalate queries.
• Provide regular status updates on logged queries.

Skills

Computer Hardware

Mac OS

Active Directory

VMware

ConnectWise

HP Service Manager

Microsoft Windows Server

Mobile Devices

Windows

Help Desk

Operating Systems

Remedy

Education

Certificate in Information Communication Technology (NQF level 5)

Job description

We need a seasoned SyNCH Helpdesk Consultant with exceptional interpersonal skills to join our team.

As a SyNCH Helpdesk Consultant, you will play a vital role in providing technical support tailored to the unique needs of healthcare providers.

You will have the opportunity to work with cutting-edge healthcare technologies and collaborate with a passionate team to deliver exceptional service to our clients.

Roles and Responsibilities:

• Provide first-line support to all SyNCH users.
• Allocate tickets for all logged queries.
• Identify, classify, prioritize, and escalate queries to relevant stakeholders.
• Provide regular updates on the status of all logged queries.
• Close all resolved tickets.
• Report trends identified to the District, Provincial, and National Departments of Health and other health officials.

Requirements:

• Qualifications: The minimum requirement is a Certificate in Information Communication Technology (NQF level 5).
• More than 3 years of experience in call centers and information system implementation.
• SyNCH experience will be an advantage and is preferred.

Required Experience:

Contract

Key Skills:

• Computer Hardware
• Mac OS
• Active Directory
• VMware
• ConnectWise
• HP Service Manager
• Microsoft Windows Server
• Mobile Devices
• Windows
• Help Desk
• Operating Systems
• Remedy

Employment Type: Temp

Experience: 3+ years

Vacancy: 1