Switchboard Operator

Road Accident Fund; East London; On-site; ZAR 245,000; Full time

Job summary

A national accident fund organization in East London seeks a Switchboard Operator for a fixed-term contract. This role involves managing telecommunications, advising customers, and operating switchboard systems. Candidates should have a Matric qualification and 1 year of relevant experience. The salary offered is competitive, and the role is aimed at enhancing customer service. The organization supports employment equity and encourages applications from people with disabilities.

Qualifications

• Must have relevant 1 year of experience in a similar environment.
• Ability to operate switchboard systems and relay calls well.

Responsibilities

• Operate the switchboard system to relay incoming and outgoing calls.
• Record messages and provide information to callers about the organisation.
• Advise customers on processes and procedures.

Skills

Clear speaking

Excellence in speaking English

Customer orientation

Advising customers

Education

NQF 4 (Matric or Grade 12)

Job description

Division: Operations

Reference No: 5858

Location:

East London, Eastern Cape, ZA

Employment Type: Fixed Term Contract

Disability (EE targeted role): No

T.A.S.K Grade: 06

Job Posting Salary: R244,732.00

Job Posting End Date: 12 Aug 2025

The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.

Note: This is a 24-month, fixed-term contract position

Purpose of the job: The SWITCHBOARD OPERATOR is responsible to operate a switchboard system to relay incoming, outgoing and inter-office calls. To record messages and to supply information to callers about the organisation.

Key Performance Areas

Telecommunications

• Must be able to speak clearly
• Excellence in speaking English
• Operate switchboard systems
  
  

Integrity

• Must be honest
• Self-control
  
  

Customer and personal Services

• Must be able to explain what the purpose of the RAF is.
• Must be able to advise customers on process and procedures in place.
• Must be able to explain the information required to lodge a claim.
  
  

Reporting

• Must be able to explain what the purpose of the RAF is.
• Must be able to advise customers on process and procedures in place.
• Must be able to explain the information required to lodge a claim.
  
  

Qualifications

• NQF 4 (Matric or Grade 12) qualification.
  
  

Experience

• Relevant 1 years’ experience in a similar environment.
  
  

Technical And Behavioral Competencies Required

• Planning and Organising.
• Supervisory skills.
• Analytical thinking.
• Teamwork.
• Diversity citizenship.
• Diversity management
• Personal mastery
• Emotional wisdom
• Ethics and governance
• Customer orientation and customer focus
  
  

NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer; successful candidates are required to structure their packages in a manner that will suit their needs.”

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Security Vetting shall be conducted on all prospective employees

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.