Surveillance Shift Manager - National Command Centre

Fidelity Services Group; Gauteng; On-site; ZAR 250,000 - 350,000; Full time

Job summary

Une entreprise leader dans la sécurité recherche un National Command Centre Shift Manager pour superviser la formation et le développement des systèmes de surveillance. Le candidat idéal aura une solide expérience en formation et en gestion, et sera responsable de l'analyse des statistiques et de la conduite de formations in situ. Ce rôle nécessite également de s'assurer que les équipes respectent les procédures et maintiennent la confidentialité.

Qualifications

• Expérience dans la formation et le développement.
• Connaissance des systèmes de surveillance et d'alerte.
• Compétences en gestion d'équipe et de personnel.

Responsibilities

• Concevoir et développer des programmes de formation.
• Gérer les enquêtes et assurer la formation sur le terrain.
• Analyser les rapports statistiques des systèmes d'alerte.

Skills

Training & Development

Management investigations

Statistics analysis

Surveillance equipment handling

CCTV footage investigation

Job description

Job Title: National Command Centre Shift Manager

Department:

National Command Centre – Surveillance

Division:

Fidelity

Responsible To:

National Command Centre – Black Screen Monitoring Manager

Responsible For:

• Training & Development within Gauteng
• Management investigations
• Compiling statistics for Deep Alert & Vumacam
• Working with excessive alerts

Scope and Main Purpose of Job:

Design, develop, and implement training and development programmes within the company, including training academies, development programs, performance initiatives, and other training activities. Responsible for training and development for all monitoring systems, analyzing statistics reports from alerting systems such as Syntell – LPR, Vumacam – LPR / Unusual Behaviour, overseeing alerting sites, and conducting in-person training with Surveillance controllers.

Key Duties:

• Report for duty at least 10 minutes before shift
• Conduct toolbox talks with the team before shifts
• Ensure proper handovers between shifts
• Handle HR-related issues during shift
• Ensure staff take approved breaks
• Prevent tampering with surveillance equipment
• Conduct on-the-job training to develop skills
• Maintain confidentiality of work
• Strategically approach training, development, and skills assessment
• Monitor and review trainee progress
• Investigate live CCTV footage for operational purposes

Note: Additional duties may be assigned as required. We reserve the right not to make an appointment to any advertised position. Preference is given to existing employees, and selection is based on merit. We support Disadvantaged and Black Female Candidates in line with our transformation policy. If not contacted within 10 working days after the closing date, consider your application unsuccessful.