Support Technicians

Allied Electronics Corporation Limited (Altron),; Sandton; On-site; ZAR 20 000 - 40 000; Full time

Job summary

An established industry player is seeking Support Technicians to deliver exceptional customer service and technical support. In this role, you will ensure all customer queries are addressed within stipulated time frames while maintaining strong relationships. You'll be responsible for troubleshooting and maintaining Dell equipment, requiring a solid foundation in IT and excellent communication skills. Join a company that values innovation and customer satisfaction, where your contributions will make a meaningful impact on both local and global challenges.

Qualifications

• Matric or equivalent required, A+ N+ qualification preferred.
• 2+ years experience in IT equipment maintenance.

Responsibilities

• Address customer queries within SLA time frames.
• Provide technical support and troubleshooting on Dell equipment.

Skills

Customer Service

Technical Support

Problem Analysis

Communication Skills

Attention to Detail

Education

Matric Qualification or Equivalent

A+ N+ Qualification

National Certificate Level 4 (N4)

Tools

Dell Equipment

Job description

time left to apply End Date: May 30, 2025 (21 days left to apply)

job requisition id R-9994

Title

Support Technicians

Job Description

KEY RESPONSIBILITIES:

• Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
• Achieve first-time fix rate and recall rate under the stipulated requirements.
• Maintain customer relationships.
• Be proactive on allocated calls.
• Ensure compliance with Quality Management System (QMS) procedures provided by the Field Service Manager (FSM).
• Maintain and manage sufficient boot stock.
• Complete administration within specified time frames as per policies.
• Action and close new calls within customer Service Level Agreement and Mean Time to Respond / Mean to Complete.
• Provide technical support, maintenance, and troubleshooting on Dell equipment.

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• Matric qualification or equivalent
• A+ N+ Qualification
• Dell Certifications (advantageous)
• Mechanical Skills
• Electronic Skills
• Soldering Skills
• Fault-finding techniques

Years of Experience:

• At least 2 years of experience maintaining equipment in an IT environment
• At least 2 years working on desktop equipment

Other Requirements:

• Good verbal and written communication skills
• High attention to detail
• Dedication to internal and external customers
• Flexibility to take on additional tasks
• Problem analysis skills
• Perseverance
• Self-development mindset

Education:

National Certificate Level 4 (N4) / Grade 12 (Required)

About Us

Altron combines technical expertise with in-depth customer understanding to provide highly differentiated technology solutions that support digital transformation.

Founded in 1965, Altron has a presence in South Africa, the Middle East, and Australia. The group’s strategic partnerships with leading international technology companies provide access to advanced technology capabilities.

The majority of revenue and headcount are based in South Africa, where Altron is headquartered. The company focuses on delivering innovative solutions across various verticals that positively impact society by addressing community challenges locally and globally.