Support technician / customer care

Nxatel; Pretoria; On-site; ZAR 150,000 - 250,000; Full time

Job summary

An established industry player is looking for a support technician to join their dynamic team. This role is perfect for those passionate about technology and eager to learn. You'll be mentored by experienced technicians while providing essential support to clients. Your responsibilities will include handling support calls, configuring handsets, and ensuring excellent customer service. With a focus on rapid skill development and external training opportunities, this position offers a fantastic chance to grow in the technology sector. If you're ready to embark on a rewarding career path, this opportunity is for you!

Qualifications

• Basic knowledge of hardware, operating systems, and networking is essential.
• Must possess good communication skills and a passion for technology.

Responsibilities

• Handle inbound support calls and open tickets for issues.
• Provide excellent customer service and training to clients.
• Install and configure VoIP solutions and hosted switchboards.

Skills

Problem Solving

Communication Skills

Basic Knowledge of Hardware

Basic Knowledge of Operating Systems

Basic Knowledge of Networking

Education

Post Graduate Diploma/Degree

Tools

ADSL

GSM

Wireless Connectivity

SIP Hard & Softphones

Siemens Handsets

Snom Handsets

Yealink Handsets

Job description

NxaTel | Full time

Support technician / customer care

Pretoria, South Africa | Posted on 28/09/2023

• Date Opened: 28/09/2023
• Job Type: Full time
• Industry: Technology
• Work Experience: 1-3 years
• Salary: market related
• City: Pretoria
• Province: Gauteng
• Country: South Africa
• Postal Code: 0002

About Us

Snxatel is a Modern Unified communication platform for Small and Medium businesses that allows you to get local numbers from over 10+ African countries to use on any device. It’s easy to set-up; you just need 3 minutes, and you gain access to the cloud phone system, virtual meetings, team chats, and cloud storing all in a secure platform.

Job Description

The support technician is expected to have knowledge but not experience. A basic knowledge of hardware, operating systems (Microsoft Windows and/or various flavours of UNIX), and local area networking is essential. A passion for computers and solving problems is essential. He or she will be mentored by our senior technicians and be expected to learn new skills at a rapid pace. We will also provide suitable external training for the role. He or she will work with our clients on tasks under close supervision and gain the experience and confidence required to become a Nxa Technology IP/ISP Technician. The successful candidate must have basic business acumen and must be a good communicator as he or she will be expected to interact with Nxa Technology clients.

Minimum Requirements

• Working experience required: 6-12 months
• A strong knowledge of ADSL, GSM, and Wireless connectivity
• SIP Hard & Softphones experience
• Configuring handsets which include but is not limited to Siemens, Snom, and Yealink
• Experience in a large-scale IP services network is beneficial

Main Duties

• Taking inbound calls for support-related issues and opening tickets to resolve it
• Process Number porting
• Service Provisioning and allocation
• Customer training
• Great customer service
• Installing hosted switchboards, configuring handsets, and installing VoIP solutions
• Providing excellent customer service, this includes continual feedback to the client; prompt first response on all service requests; professional communication to the client; being responsive to the client’s needs and issues and taking ownership of all service-related queries
• Prioritisation of numerous service requests via the severity of the problem
• Collaborating extensively with peers and resellers to resolve issues within accepted time frames
• Ensuring that all service requests are updated comprehensively within the ticketing system
• Fulfil standby duties as per set roster

Qualification:

Post Graduate Diploma/Degree

Have Driver's License:

Is Required and own vehicle

Job Type: Full-time