Support Technician

Core Group; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading technology service provider is seeking a Support Technician in Cape Town. The role involves diagnosing and repairing Apple devices to restore their performance while ensuring exceptional customer service. Candidates must have a Matric certificate and relevant Apple certifications, with at least 3 years of hardware repair experience. Join a vibrant team and help customers maximize their Apple technology experience.

Qualifications

• Minimum 3 years hardware repair experience.
• Excellent technical troubleshooting and administrative skills.
• Strong attention to detail and commitment to quality.

Responsibilities

• Diagnosing and repairing Apple devices in line with service standards.
• Meeting daily repair targets and turnaround time expectations.
• Administering repair data and documentation with accuracy.

Skills

Technical troubleshooting

Customer service

Attention to detail

Education

Matric (Grade 12)

Apple Certified Mac Technician (ACMT) or equivalent

Apple iOS Certified Technician (ACIT) or equivalent

Job description

Are you passionate about technology and delivering exceptional customer service?

Were looking for a Support Technician to join our dynamic team at Core Group, where we service and support the worlds leading tech brand Apple!

As a Support Technician, your mission is to restore Apple devices to top performance while ensuring a seamless and quality customer experience.

Youll be responsible for : Diagnosing and repairing Apple devices (iOS and Mac) in line with Apple-authorised service standards.

Meeting daily repair targets and Apple turnaround time expectations.

Administering repair data and documentation with complete accuracy.

Managing and maintaining proper stock control and part returns.

Staying current with Apple certifications, repair processes, and service guidelines.

Minimum Requirements : Matric (Grade 12) Apple Certified Mac Technician (ACMT) or equivalent Apple iOS Certified Technician (ACIT) or equivalent Minimum 3 years hardware repair experience Excellent technical troubleshooting, administrative, and communication skills Ability to work efficiently, manage deadlines, and focus on delivering exceptional customer service Strong attention to detail and commitment to quality Apply now and be part of a team that helps people get the most out of their Apple technology.