Support Team Lead - Cape Town - Lead Generation Group

Support Team Lead - Cape Town - Lead Generation Group

Lead Generation Group Cape Town

2 days ago

Job title: Lead Customer Experience Specialist

Description

About the Role:

The Lead Service Specialist will lead our support team, driving them to deliver exceptional service and meet key performance indicators.

This role requires a strong understanding of US consumer behavior, customer service expectations, and regulatory requirements.

You'll be responsible for optimizing support processes, implementing best practices, and using data analytics to improve service quality and efficiency.

Strong leadership, communication, and problem-solving skills are essential for success in this role.

Key Responsibilities:

• Lead and mentor the support team to meet KPIs and service goals.
• Ensure timely resolution of customer inquiries and escalations.
• Optimize support processes and implement best practices.
• Use data analytics to improve service quality and efficiency.
• Collaborate with cross-functional teams to enhance customer experience.

About Us: We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have.