Support System Administrator

Our client is hiring for a Systems Administrator. This is a 6-month Independent Contract based in Pretoria or Johannesburg.

The System Administrator is responsible for ensuring delivered solutions provide service and meet Service Level requirements. This is achieved by monitoring, maintaining, supporting, and optimizing all networked software/hardware and associated operating systems. The System Administrator will apply proven communication and structured problem-solving procedures to help identify, communicate, and resolve issues in order to maximize the performance and availability of delivered solutions.

Responsibilities:

• 2 years’ experience in a similar technical support role
• IT Infrastructure: OS (Windows, Linux)
• Virtual environments (VMware or other)
• Knowledge of troubleshooting and debugging of live applications
• Able to prioritize and execute tasks in a high-pressure environment
• Ability to work in a team-oriented, collaborative environment
• Ability to communicate ideas in both technical and user-friendly language
• Knowledge of administration of Windows and Linux environments
• Experience with virtualization (administration and troubleshooting)
• Experience with all web/application servers (e.g., Apache)
• Excellent understanding of the organization’s goals and objectives
• Fluent in English, both written and oral
• Analyze, troubleshoot and resolve identified issues at the right level of quality and within SLA (or internal OLA)
• Escalate analyzed tickets to the Software Corrective Maintenance team and ensure proper documentation in the support ticket tracking tool
• Reproduce and document technical issues and/or customer problems and escalate them to relevant solution or product development teams
• Document ticket resolution and ensure proper communication/reporting to customers on ticket resolution progress
• When relevant, maintain IT infrastructure and backend components, including hardware and software
• Maintain support documentation up to date
• Collaborate with network staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes
• Ensure system connectivity of all servers, shared software, and other applications
• Create and maintain documentation as it relates to system configuration, mapping, processes, and service records
• Coordinate and perform in-depth tests for system modifications
• Monitor and test system performance; prepare and deliver system performance statistics and reports
• Carry out administration, remedial and preventive maintenance activities, following procedures and checklists, and logging actions taken in the logbook
• Utilize Standard Operating Procedures and checklists
• Use monitoring and administration tools
• Manage support ticket tracking tool – in progress tickets