Support Resource Officer

Mediclinic International; Gauteng; On-site; ZAR 150,000 - 250,000; Full time

Job summary

Mediclinic International is seeking an Emergency Dispatch Coordinator to ensure timely response to logged incidents. The position involves dispatching vehicles, prioritising emergency calls, and assisting in EMS coordination. Candidates must have a Grade 12 education and a background in dispatching, ensuring efficient communication skills in a high-pressure environment.

Qualifications

• Grade 12 required.
• 1–3 years dispatching in an EMS contact centre desired.

Responsibilities

• Assess and coordinate emergency vehicles or calls to ensure timely response.
• Receive, prioritise, and log emergency and non-emergency calls.
• Dispatch vehicles according to the CAD system.

Skills

Dispatching of vehicles

Emergency Care

Typing Skills

English language (written and verbal)

Geographical locations

Telephonic and email etiquette

Education

Grade 12

Job description

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Number of positions : 1

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Workplace Type : On-site

Permanent

Please note : If you are an internal employee on a fixed-term contract, please apply using an external candidate profile and not your employee profile. MAIN PURPOSE OF JOBTo assess and coordinate emergency vehicles or calls to ensure a timely response to incidents logged on Computer Aided Dispatch (CAD).

To assist in receiving, prioritising, and logging emergency and non-emergency telephone calls and to determine the appropriate level of EMS assistance.

KEY RESPONSIBILITY AREASDispatch vehicles according to the CAD system.

Assist in receiving, prioritising, logging, and processing all calls and alerts received.

REQUIRED EDUCATIONESSENTIAL EDUCATION : Grade 12

REQUIRED EXPERIENCEDESIRED EXPERIENCE : 1–3 years dispatching in an EMS contact centre.

REQUIRED JOB SKILLS AND KNOWLEDGEDispatching of vehiclesEmergency CareTyping SkillsEnglish language (written and verbal)Geographical locationsTelephonic and email etiquetteAll applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants / employees that meet the minimum requirements.

Please note : If you are an internal employee on a fixed-term contract, please apply using an external candidate profile and not your employee profile. Become a part of our Talent Community, and we will get in touch with you as soon as there is a relevant opening that fits your skills, interests, and experience.