Support Office Clerk

Focus Kamoso (Pty) Ltd; East London; On-site; ZAR 20 000 - 40 000; Full time

Job summary

Join a dynamic team as a Property Administration Clerk, where you'll play a crucial role in managing a diverse portfolio of properties. This entry-level position offers a unique opportunity to gain hands-on experience in leasing administration, tenant management, and accounts payable processing. You'll be responsible for ensuring accurate billing, fostering strong tenant relationships, and maintaining financial records. This role is perfect for someone who is organized, detail-oriented, and passionate about delivering exceptional customer service. If you're looking to kickstart your career in property administration, this is the ideal opportunity for you.

Qualifications

• 2-3 years experience in a similar role.
• Property and collections experience advantageous.

Responsibilities

• Manage leasing administration and ensure accurate billing.
• Proactively manage tenant collections and maintain relationships.
• Ensure accurate accounts payable and cashbook processing.

Skills

Teamwork

Customer Service

Communication Skills

Planning and Organizing

Time Management

Ability to Work Under Pressure

Education

Grade 12

Diploma in Accounting/Finance

Tools

SAGE

Job description

We are looking for an experienced and organized property administration clerk to join our team.

The successful candidate will provide support and assistance to the Property Administration Team in all aspects of the day-to-day admin of the rental portfolio.

This is an entry-level position where the prospective candidate will be responsible for his / her own portfolio of buildings, administration of which will encompass the full function from lease onboarding to reconciling cash books.

RESPONSIBILITIES

Leasing Administration

Ensure accurate leasing administration, billing and timely processing of receipts / refunds :

• Maintain tenant files.
• Ensure billing corresponds to lease.
• Investigate all un-allocated receipts and clear against tenant accounts.
• Process corrections of misallocations and unidentified receipts on a daily basis.
• Ensure invoice / statements are issued timeously and rental and accruals and receipts are accurate at all times.
• Ensure that pre-billing reports are checked for accuracy and approved for the next rent roll.
• Ad-hoc invoicing
• Manage processing of refunds when required.

Proactively manages tenant collections & ensures excellent customer service is delivered :

• Maintain good relationships with all tenants in portfolio.
• Collection of monthly rental due for portfolio
• Reconciling of accounts
• Following up daily, weekly, and monthly to ensure that debtors adhere to terms of payment.
• Ensure that queries on any outstanding balances and / or other issues are attended to by the relevant team leader and follow-up on balance of payment where required.
• Diarize payment arrangements for all outstanding balances and follow up telephonically on the agreed date.
• Proactively engage with tenants, creating and maintaining professional relationships though structured communication and meetings.
• Handling of tenant queries / complaints ensuring customer service SLAs are always adhered to.
• Effective relationship management ensuring that accounts are paid on time.

Accounts Payable Administration

Ensures accurate accounts payable and cashbook processing for portfolio :

• Reconciles processed work by verifying entries and comparing system reports to balances.
• Record account expenses by cost centre and invoice details.
• Ensuring all vendor paperwork and accounts are up to date.
• Maintain accounts by verifying and posting account transactions.
• Full cashbook function including :
• Reconciliations between bank and ledger balances.
• Review cashbook to ensure there are no duplicated items.
• Following up and clearing of reconciling items.

REQUIREMENTS

• Grade 12
• Diploma Accounting / finance advantageous
• 2-3 years in a similar role
• Property experience advantageous
• Collections experience advantageous
• SAGE experience advantageous

SKILLS

• Ability to work as part of a team
• Friendly, helpful, and service orientated
• Excellent communication skills, written and verbal
• Planning, organizing and time management
• Deadline driven and achievement orientated
• Ability to work under pressure to tight deadline