Support Manager

Energy Vault; Cape Town; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading renewable energy firm is seeking an experienced Support Manager to lead and optimize national support operations in Cape Town. The ideal candidate will have over 5 years of managerial experience in technical support and a relevant engineering degree. Responsibilities include mentoring teams, improving workflows, and ensuring adherence to safety standards. This role requires South African residency or relevant work permit.

Qualifications

• 5+ years of experience in a managerial capacity in technical support.
• Experience in national or multi-site operations.
• Only South African Residents or individuals with a relevant South African work permit will be considered.

Responsibilities

• Lead and mentor national support teams (field techs, call center).
• Integrate AI and analytics to improve diagnostics.
• Manage ticketing and repair workflows.
• Monitor systems in real-time.
• Drive root cause analysis with development teams.
• Conduct regular service review meetings with clients.

Skills

Leadership

Technical support management

AI integration

Analytics

Project Management

Education

Bachelor's degree in engineering or a related technical field

Project Management certification

Tools

EMS/SCADA platforms

Job description

Are you a seasoned leader in technical support operations? Ready to take on a high-impact role in a fast-growing and innovative industry? Our client is looking for an experienced Support Manager to lead and optimise national support operations for a cutting-edge business making waves in the renewable energy and industrial tech space.

Job Description:

• Lead and mentor national support teams (field techs, call center)
• Integrate AI and analytics to improve diagnostics and reduce failures
• Manage ticketing and repair workflows
• Monitor systems in real-time using EMS/SCADA platforms
• Improve repair turnaround times and spare parts logistics
• Drive root cause analysis and feedback loops with development teams
• Lead regular service review meetings with key clients and partners
• Develop technical training (CPD-accredited where needed)
• Maintain SOPs and a certified knowledge base
• Support field teams with mobile app tools and accurate service logging
• Oversee firmware updates and BMS/inverter tuning
• Track key metrics
• Deliver regular performance reports and preventative maintenance insights
• Ensure adherence to national standards
• Enforce safety in all field and remote support operations

Skills & Experience:

• Bachelor's degree in engineering or a related technical field
• Project Management certification advantageous
• Minimum 5 years’ experience in a managerial capacity in technical support
• Experience in national or multi-site operations

Only South African Residents or individuals with a relevant South African work permit will be considered.


Contact CHANE DIPPENAAR on 021418 1750, quoting the Ref: CTE027001.

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