Support Engineer (Visualisation)

Absa Group; Sandton; On-site; ZAR 400,000 - 600,000; Full time

Job summary

Join a leading bank as part of an agile team providing application support for tech products and services. In this role, you'll resolve technical issues, perform maintenance, and collaborate with various teams to enhance application performance. Ideal candidates will have a strong background in IT and experience with visualization tools.

Qualifications

• Bachelor's Degree in Information Technology or related field.
• Experience with visualization tools in server environments.
• Understanding of SaaS and AWS cloud concepts is advantageous.

Responsibilities

• Provide application support including first-line support and troubleshooting.
• Implement maintenance tasks and monitor application performance.
• Collaborate with product and service teams for application lifecycle.

Skills

Problem-solving

Understanding of SaaS

Knowledge of SQL

Visualization tools (QlikView, Qlik Sense, Power BI, Tableau, Quicksight)

Education

Bachelor's Degree in Information Technology

Tools

QlikView

Qlik Sense

Power BI

AWS S3

Job description

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future, and shape our destiny as a proudly African group.

Job Summary

Work as part of an agile team to provide application support for specified tech products & services. This includes first-line support, basic optimization, administration, configuration, maintenance, and troubleshooting/problem solving with end users of these tech products & services.

Job Description

DevOps & Support

• Apply problem-solving skills to resolve technical issues on existing applications.
• Develop advanced design thinking and problem-solving skills for greater complexity and evolving technology.
• Implement configuration, optimization (e.g., upgrades), and maintenance activities (e.g., patches) for enterprise applications.
• Schedule and oversee planned maintenance tasks such as backups and performance tuning in production environments.
• Provide input into application documentation for end users.
• Use application documentation to guide support processes.
• Use support and troubleshooting knowledge to recommend user documentation and application enhancements.
• Execute unplanned maintenance tasks, including disaster recovery procedures, to minimize issues.
• Follow governance and risk procedures for application support activities.
• Collaborate within application, product, and service teams throughout the lifecycle, assisting in design, testing, operation, and improvement.
• Identify stakeholder and communication dependencies in support processes and ensure compliance.
• Proactively identify risks related to application support activities.
• Maintain knowledge of application functionality, workflows, and business processes to enhance support quality.
• Gain understanding of application infrastructure (servers, networks, security) to support applications effectively.
• Maintain an inventory of applications and related details.
• Ensure all SLA requirements are met for support services.
• Adhere to risk, governance, and control procedures for support activities.
• Remain aware of application risks and opportunities for improvement.

Skills & Experience Required

• Experience with visualization tools like QlikView, Qlik Sense, Power BI, Tableau, or Quicksight, including deployment in server environments.
• Understanding of SaaS and AWS cloud concepts is advantageous.
• Knowledge of SQL, Postgres, Excel, AWS S3, or other database technologies is preferred.

Education

Bachelor's Degree in Information Technology or related field.

Absa Bank Limited is an equal opportunity employer. In accordance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups to promote workforce diversity.

Absa Bank Limited reserves the right not to fill the position as advertised.