Support Engineer Centurion

Network Alliance (Pty) Ltd; Gauteng; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading Managed Services Provider in Information and Communications Technology seeks a Support Engineer to join their team in Gauteng. The role involves providing comprehensive support for network infrastructure, requiring strong technical skills and customer-focused communication. Candidates must have relevant certifications and experience, and be fully bilingual in English and Afrikaans. The company offers a competitive salary and benefits package, fostering a professional work environment.

Benefits

Medical-aid contribution

Incentive bonus (performance related)

Further study subsidy

Professional work environment

Company uniform

Company notebook and accessories

Qualifications

• National Matric Certificate completed.
• 3+ years' experience in desktop, server, cloud, and network infrastructure support.
• Advanced understanding of network infrastructure technologies.

Responsibilities

• Provide support for desktop, server, cloud, and network infrastructure.
• Troubleshoot and resolve technical issues related to network connectivity.
• Communicate effectively with customers to ensure satisfaction.

Skills

Problem-solving

Communication

Customer focus

Bilingual (English and Afrikaans)

Education

A+ Certification

N+ Certification

Microsoft Certified: Modern Desktop Administrator Associate

Microsoft Certified: Azure Solutions Architect Expert

Degree / Diploma in IT

Job description

Support Engineer

Network Alliance is an industry leader and Managed Services Provider in Information and Communications Technology.

Based in Gauteng, the company is continuously seeking new talent for Support Engineers to work on a full-time basis either at our offices in Centurion or at our Customers' premises.

Please note : Remote working is not an option.

Desired Experience & Qualification

1. National Matric Certificate (completed)
2. Advanced understanding of network infrastructure technologies, including Microsoft operating systems, hardware, software, antivirus, and backup technologies
3. Advanced understanding of internet and email connectivity methodology and routing
4. Technically minded with strong fault finding and problem-solving abilities
5. Fully bilingual in English and Afrikaans
6. Customer focused with excellent communication skills (written and verbal)
7. South African citizen with a valid Identification Document
8. Valid Driver's license with own reliable vehicle (not negotiable)
9. Must reside in Pretoria, Johannesburg, or other surrounding areas
10. Must be committed, well groomed, reliable, and ethical

Minimum Qualification Requirements & Experience

1. A+ (International exam)
2. N+ (International exam)
3. Microsoft Certified: Modern Desktop Administrator Associate
4. Microsoft Certified: Azure Solutions Architect Expert
5. Degree / Diploma in IT from a reputable tertiary institution
6. 3+ years' experience in desktop, server, cloud, and network infrastructure support

Package & Remuneration

• Market related salary
• Medical-aid contribution
• Incentive bonus (performance related)
• Further study subsidy
• Professional work environment
• Company uniform
• Company notebook and accessories

Additional Information

Due to the large volumes of applications received, we will only respond to applications that meet the above-mentioned requirements and are shortlisted.

If you do not receive feedback after 14 days, please deem your application as unsuccessful.