Support Engineer

Empowering users through expert technical support and seamless issue resolution.

We are looking to hire a dynamic Support Engineer who will play a critical role in ensuring the smooth operation and functionality of products and systems, providing timely and effective technical support to address customer needs and maintain customer satisfaction.

What you’ll do:

• Call management and resolution (incidents / requests)
• Assist with AV / Patch Management / Backup
• Managed security via Microsoft AD which we support for the client.
• Onsite support and advise on virtualization and infrastructure technologies.
• Facilitate change management and assist with implementation.
• Onsite event management and investigations

Your expertise:

• Experience in IT: 4+ years
• Experience in Industrial IT (Preferred): 2+ years

Capabilities required:

• Demonstrate and apply problem solving and troubleshooting skills
• Research and apply new / enhanced technologies
• Communicate effectively
• Conform to all SLAs
• Facilitate cross training and knowledge transfer among team members
• Drive and facilitate continuous service improvement
• Take responsibility for the environment DI supports

Qualifications:

• GRADE 12
• A+ / N+ / MSCE
• Relevant degree or diploma in information technology
• ITIL Certification
• Driver’s License

Other information applicable to the opportunity:

• Permanent Position
• Location: Limpopo, Swartklip
• Work environment: Onsite

Why work for us?

Connected Industrial Eco-systems:

The organisation provides Industrial OT solutions to drive sustainability of our communities. With a community of specialist OT system integrators who span across all industry segments in Sub Saharan Africa and OEM partnerships, we are able to Design and Build as well as Optimize Industrial connectivity. Connecting people with trusted information and insights to drive responsible use of the world’s resources.

One of the leading Tech companies in the country:

• The organisation fosters an inclusive work culture, we collaborate and solve together.
• Great career development, an opportunity to work on great technology which creates value for our communities.
• Values-based organisation, with bold and courageous people-centred leadership.
• Opportunity to harness your skills and be innovative.

iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or groups.