Support Engineer

Valid8 Financial, Inc.; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

An established industry player is seeking a Support Engineer to ensure the optimal functioning of its products. In this role, you will deliver first-level technical support, address software-related issues, and collaborate with cross-functional teams to enhance product efficiency. Your contributions will directly impact business functionality, making this an exciting opportunity for those passionate about technology and customer service. Join a diverse and dynamic team that values fresh perspectives and fosters a collaborative environment, where your skills will help shape the future of content delivery.

Qualifications

• Experience in providing technical support for software products.
• Strong problem-solving skills and ability to address issues promptly.

Responsibilities

• Provide first-level technical support and suggest solutions.
• Collaborate with teams to improve product functionality.

Skills

Technical Support

Problem-Solving

Programming Languages

Communication Skills

Customer-Centric Mindset

Adaptability

Tools

NodeJs

PHP

Laravel

Django

ReactJS

Job description

As a Support Engineer, your primary responsibility is to ensure the optimal functioning of our products by delivering first-level technical support to end-users and internal support teams.

You will actively engage in addressing software-related issues, collaborating with cross-functional teams to contribute to product improvement projects and ensuring prompt fault resolution.

Additionally, you will actively contribute to projects aimed at improving business functionality and efficiency.

What your day will look like

1. Provide first-level technical support in an IDE to locate any affected code and suggest solutions for a more senior team member's review, feedback, and approval.
2. Communicate effectively with internal team members, keeping them informed of issue resolutions and task updates.
3. As time permits, work on operational projects in our engineering backlog.

What we are looking for

1. Proven experience in providing technical support for software products.
2. Strong problem-solving skills and the ability to address technical issues in a timely manner.
3. Basic understanding of programming languages, with knowledge in languages such as NodeJs, PHP is a plus.
4. Familiarity with software concepts and protocols.
5. Familiarity with common frameworks for preferred languages; Laravel, Drupal, Django, RoR, SailsJS, ReactJS.
6. Good communication skills, both written and verbal with proficiency in spoken English.
7. Ability to collaborate effectively within a team and across different departments.
8. Customer-centric mindset with a focus on delivering high-quality service.
9. Adaptability and willingness to learn new technologies as required.

About OTTera

OTTera, a distinguished white label OTT service provider, with its headquarters in Los Angeles, draws upon a rich 14-year legacy of experience. We excel in providing customized OTT application and FAST channel development, global distribution, comprehensive monetization solutions, and everything in between to clients worldwide.

With a team of over 50 spanning multiple continents, we provide a diverse range of thought, direction, and leadership. At OTTera, we are actively seeking enthusiastic individuals to join our dynamic team.

We welcome those who are passionate about contributing fresh perspectives, enhancing our capabilities to execute ongoing projects, and embracing the ever-changing challenges of our industry. Be a vital part of our mission to shape the future of content through our agile methods, strategic foresight, and expertise in this field.

Culture

We pride ourselves on diversity and working with a worldwide team of people from different backgrounds. We have a very collaborative engineering team — we have formal standups twice a week, but also frequent informal standups and rubber-duck sessions to help chat through those sticky little issues we all run into.

This is a fast-paced, dynamic environment — there are a lot of moving parts and a lot of different initiatives going on at once. Looking for folks that are organized, flexible, able to self-direct, ask the necessary questions, and help us keep building this amazing rocket as we're flying it!