Support Coordinator

Home Group; KwaZulu-Natal; On-site; GBP 25 000; Full time

Job summary

Join a forward-thinking organization as a Support Coordinator, where your passion for helping young people aged 16-25 can truly make a difference. You'll assist individuals in building independent living skills, providing emotional support, and advocating for their needs. This role involves creating personalized support plans, collaborating with clinicians, and working closely with external agencies. With flexible working hours and a supportive team environment, you'll thrive in a culture that values authenticity and diversity. If you're ready to empower others and contribute to meaningful change, this opportunity is perfect for you.

Benefits

34 days leave including bank holidays

Health cash plan

Discounts on groceries and holidays

Opportunities for career growth

Wellbeing support

Qualifications

• Experience in creating person-centred support plans and supporting colleagues.
• Ability to work independently and remain calm under pressure.
• Experience in safeguarding, risk assessments, and data protection.

Responsibilities

• Creating person-centred support plans with customers.
• Assisting customers with complex mental health needs.
• Supporting support workers in service delivery.

Skills

Time Management

Developmental Disabilities Experience

Intake Experience

Mediation Experience

Microsoft Outlook

Customer Support

Case Management

Medical Terminology

Alternative Dispute Resolution

Child Protective Services

Social Work

Word Processing

Tools

IT Skills

Job description

Support Coordinator

Pay £13.21 per hour (£25,000 per annum) and great benefits including a Health Cash Plan! Home: a place where you belong. Want to be part of a team that cares and empowers you to help change customers' lives for the better?

As our Support Coordinator, you'll play a crucial role in supporting the smooth running of our service.

You'll be working with young people aged between 16-25.

We assist them with emotional support, building independent living skills, providing advice, and advocating for our customers.

Many have mental health diagnoses and may present challenging behaviors.

You will make a significant difference each day by helping our customers achieve their hopes and aspirations.

Typical Day as a Lead Support Worker (Coordinator)

1. Creating person-centred support plans with customers, working with clinicians to develop Risk Management Plans.
2. Assisting customers with complex mental health needs.
3. Helping with daily activities such as meal preparation, shopping, budgeting, maintaining tenancy, and moving to independent accommodation if able.
4. Carrying out risk assessments, support planning, goal setting, and reviews.
5. Working closely with external agencies for seamless support.
6. Supporting support workers in service delivery, focusing on KPIs, and collaborating with management.

Requirements

• Passion for supporting customers in living their best lives with attention to detail.
• Experience in creating person-centred support plans and supporting colleagues.
• Experience in coordinating and assessing customer referrals.
• Ability to work independently, remain calm under pressure, and be resilient.
• Experience in safeguarding, risk assessments, confidentiality, and data protection.
• Technologically savvy (IT skills).

Note: Due to sponsorship limits, we cannot offer sponsorship to external candidates for this role.

Our Team

You will join our friendly, diverse team here to support your settling in. Our Simonside House team is led by Enie, Senior Client Services Manager, and Kirsty, Client Services Manager. We are social, knowledgeable, and love a good chat.

Job Details

• Flexible start and finish times to meet customer needs.
• Work on a rota with various shifts, including weekends and bank holidays.
• Lone working involved, with regular team catch-ups at Simonside House.
• Use technology for support plans, online learning, and collaboration.
• Enhanced DBS check required (we pay for this).

Our Values

We value authenticity and diversity. Our internal networks support everyone to be their best. Together, we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank holidays and a 'me day'), increasing to 39, plus time off for volunteering.
• Health cash plan saving approximately a year for dental, optical, prescriptions, and more.
• Discounts on groceries, holidays, and days out.
• Opportunities for career growth within the organization.
• We care about colleagues' wellbeing and have been named a top UK workplace.

Learn more about our benefits on our website. Find out more

Click 'APPLY NOW' to see the Support Coordinator Job Description, learn about us, and get help with your application.

Jobs may close early, so apply soon.

Let us know if we can assist with reasonable adjustments during the process.

Required Experience & Skills

• Time Management
• Developmental Disabilities Experience
• Intake Experience
• Mediation Experience
• Microsoft Outlook
• Customer Support
• Case Management
• Medical Terminology
• Alternative Dispute Resolution
• Child Protective Services
• Social Work
• Word Processing

Employment Details

Type: Full-Time

Vacancy: 1

Experience: (Specify years)