Support Assistant (Pietermaritzburg)

PPS; Pietermaritzburg; On-site; ZAR 200,000 - 350,000; Full time

Job summary

A leading company in the Financial Services sector seeks a Support Assistant to ensure the accuracy and consistency of administration within service level agreements. The ideal candidate will have a matric qualification, at least 2 years of experience in an administrative capacity, and proficiency in MS Office. Responsibilities include managing queries, capturing applications, and providing support to specialists, all while maintaining high service standards.

Qualifications

• At least 2 years of experience in an administrator role within Financial Services.
• Basic knowledge of the Life Assurance or Financial Services industry.
• Computer literacy, especially in MS Office.

Responsibilities

• Upload and follow up on various queries like premiums and claims.
• Check and capture applications within 4 hours with 95% accuracy.
• Provide administrative support to Life Specialists and intermediaries.

Skills

Attention to detail

Client service orientation

Consistency

Education

Matric (Grade 12)

Tools

MS Office

Job description

Job Description,

Purpose of the Job:

Reporting to the Team Leader, the Support Assistant will be responsible for producing high-quality, detailed work based within the prescribed service level agreements (SLAs).

The focus of this position is producing high-quality, detailed work based on established standards, guidelines, and procedures. Precise, consistent work output is essential, requiring patience and a willingness to handle and complete one task at a time. Communication with others is based on knowledge of repetitive job routines and procedures gained from sufficient on-the-job experience. Consistent, error-free work based on defined regulations and standards are key measures of job performance success. This position is designed to develop a valued technical expert who can deliver quality work consistently.

Reporting to the Team Leader, the Support Assistant will be responsible for producing high-quality, detailed work based on established standards, guidelines, and procedures within the prescribed SLAs.

Requirements

Formal Qualifications

• Matric (Grade 12).

Experience And Knowledge

• At least 2 years of experience in the Financial Services or Life Assurance industry in an administrator role.
• Basic knowledge of the Life Assurance or Financial Services industry.

Computer Literacy

• MS Office package, particularly Internet, Outlook, and Excel.

Interpersonal And Intrapersonal Skills

• Careful.
• Helpful.
• Conscientious.
• Consistent.
• Responsive.
• Client service orientation.
• Target-driven.

Duties and Responsibilities

Main Duties And Responsibilities

• Upload and follow up on queries: premiums, change of beneficiary, debit orders, letters of authority, change of broker, amendments, change of DOC, change of details, claims, etc.
• Check and capture applications:
• Within 4 hours of receipt.
• With a 95% accuracy level.
• Support functions include performing daily routine procedures.
• Monitor incompletes and service requests; communicate outstanding applications and aftersales service requests started.
• Communicate outstanding requirements after the request has been uploaded.
• Complete an annual assessment on appropriate systems.
• Provide administrative support to the Life Specialists and intermediaries.
• Provide quotations and statements of benefits to intermediaries.
• Take ownership of service level standards and ensure they are achieved consistently.
• Assist in organizing broker workshops.
• Order necessary forms and brochures when needed.