Support Analyst IT

Orange Recruiting (Pty) Ltd; Cape Town; On-site; ZAR 300,000 - 500,000; Full time

Job summary

A leading company in strategic supply chain software seeks a Support Analyst in Cape Town. The role requires IT skills and experience in technical support, focusing on client interaction and problem resolution. Applicants should have a degree in IT or a related field and strong analytical skills.

Benefits

To be discussed

Qualifications

• Degree in IT or related field required.
• Experience in technical support, troubleshooting software, hardware, and network issues.
• Excellent communication and customer service skills.

Responsibilities

• Providing technical support and troubleshooting for clients.
• Client communication and incident management.
• Creating and updating support documentation and reports.

Skills

Analytical and problem solving abilities

Excellent communication skills

Proficiency in support tools

Customer service focus

Adaptable to new technologies

Detail oriented

Education

Degree in Computer Science, IT, IE or related field

Job description

My client, a leader in strategic supply chain software, is looking for a Support Analyst to join his team based in Cape Town. The role needs both the IT skills as well as understanding and preferably some experience in the supply chain industry. A Degree in IT or related field is required, with experience in technical support i.e. software, hardware, network troubleshooting techniques.

Qualifications And Skills

• Degree in Computer Science, IT, IE or related field
• Excellent communication skills
• Proficiency in support tools and ticketing system
• Solid analytical and problem solving abilities
• Customer and service focussed
• Proactive and adaptable to new technologies
• Detail oriented
• Continuous improvement mindset
  
  

Key responsibilities

• Technical support and troubleshooting i.e. diagnose and resolve software, hardware and network issues for clients and internal team
• Client communication and assistance
• Incident and problem management
• Documentation and reporting i.e. create and update support documentation including FAQs, guides and knowledge base articles; generate reports on support activities, incidents and resolutions for management review.
  
  

If you are a good match with the required attributes for this role, please apply online. South African citizens only.

Orange Recruiting (Pty) Ltd

Your Specialists in Supply Chain Recruiting

Desired Skills

• IT technical support
• inventory systems
• supply chain
  
  

Employer & Job Benefits

• To be discussed